Senior Manager, Business Process Improvement

Additional Location(s): US-MA-Marlborough; Costa Rica-Coyol; Costa Rica-Heredia; US-MN-Maple Grove

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the Role
At Boston Scientific, we advance science for life by providing innovative solutions that improve the health of patients around the world. The Senior Manager, Business Process Improvement plays a strategic leadership role within the CIDO Strategy & Operations (S&O) team, which supports Information Technology (IT), Global Business Services (GBS), and Digital Enablement. This position is responsible for developing and executing a cohesive process optimization strategy that fosters a culture of operational excellence, scalability, and innovation across the enterprise.

In this high-impact role, you will lead a team of process improvement professionals, partner with cross-functional leaders, and drive enterprise-wide transformation efforts that enable Boston Scientific’s long-term value creation and digital evolution.

Work Mode:
At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.

Visa Sponsorship:
Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Your Responsibilities Will Include:

Process Engineering & Optimization:

• Provide strategic direction for the end-to-end optimization of IT and GBS processes to enhance efficiency, effectiveness, and user experience.
• Apply methodologies such as Lean Six Sigma, Customer Journey Mapping, and Design Thinking to eliminate waste, streamline workflows, and improve service delivery.
• Define and implement process performance metrics and KPIs to track, report, and sustain improvements.

Strategic Initiatives & Transformation:

• Collaborate with CIDO and business leadership to define and drive digital transformation roadmaps aligned with organizational goals.
• Lead Value Improvement Programs (VIPs) and continuous improvement initiatives across IT and GBS, ensuring tangible business outcomes.
• Champion process automation, including RPA, AI, and workflow tools, ensuring that process designs support scalability, compliance, and automation.

Cross-Functional Collaboration:

• Act as a strategic partner to stakeholders across IT and GBS to understand needs, align priorities, and deliver impactful process solutions.
• Partner with GBS and IT Value Improvement Operations teams to develop and maintain a robust pipeline of high-impact improvement initiatives.
• Serve as the liaison between technical teams and business stakeholders to ensure aligned, effective execution.
• Facilitate workshops, process mapping sessions, and stakeholder interviews to support solution design and implementation.

Governance & Change Management:

• Develop and implement process governance frameworks and standards for documentation and sustainability.
• Lead change management activities, including stakeholder engagement, communication planning, and training to drive adoption of new ways of working.
• Monitor initiative progress and report outcomes to senior leadership, offering recommendations for improvements as needed.

People Leadership:

• Lead, coach, and develop the Value Delivery team to foster a high-performance culture rooted in operational excellence.
• Provide clear direction, mentorship, and development opportunities, driving accountability and collaboration.
• Ensure the team is equipped with the tools, skills, and mindset to deliver measurable, lasting business value.

Required Qualifications:

• Bachelor’s degree in Engineering, Information Systems, Business Administration, or related field.
• 8+ years of progressive experience in process improvement, business transformation, or GBS/IT strategy in a corporate or consulting environment.
• Proven success leading large-scale, cross-functional process improvement initiatives in IT or GBS functions.
• Strong analytical, problem-solving, and project management skills.
• Demonstrated ability to influence and engage at all levels of the organization.
• Proficiency with tools such as Visio, Signavio, Power BI, ServiceNow, or SAP.

Preferred Qualifications:

• Master’s degree in a relevant field.
• Lean Six Sigma certification or equivalent.
• Knowledge of change enablement concepts, methodologies, or frameworks, gained through formal training, practical experience, or self-directed learning.
• Experience working within global shared services (GBS) or matrixed environments.
• Demonstrated expertise in stakeholder engagement, training design, and strategies to support new process or system adoption.
• Background in designing and scaling comprehensive continuous improvement programs.
• Strong facilitation skills in process mapping and customer journey mapping.
• Familiarity with ERP systems (SAP, Oracle) and modern SaaS platforms.

Requisition ID: 607428

Minimum Salary: $122100 

Maximum Salary: $232000 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

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