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Customer Care Representative Germany Job

Remote Eligible: 
Onsite Locations(s): 

Ratingen, DE

Additional Locations: 

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.


Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.


This position will start with a 12 month temp contract and you can work from home or our office in Dusseldorf.


Job Purpose:
Support the Customer Care Supervisor and team to maintain the goals and objectives of the department. Serve the needs of our customers (mostly hospitals) and local sales organization regarding order fulfillment, invoicing, customer support and service complaint handling for the German market.


Your responsibilities are:

  • Coordinate and/or enter orders coming in via fax, e-mail or telephone from customers and sales representatives according to specific requirements, including bundling  & consignment orders, free of charge deliveries, etc.;
  • Manage actions with third party order processing supplier with regards to orders placed by customers and / or sales representatives;
  • Monitor the delivery process , follow up and take actions to ensure customer expectations are met.
  • Arrange special deliveries on request;
  • Ensure correct and timely invoicing, follow up on obtaining purchase order references from customers when applicable;
  • Handle service complaints from customers and/or sales representatives;
  • Handle requests for returns and/or credits after obtaining appropriate authorization according to company policy;
  • Address issues in the returns process with freight forwarder, warehouse, sales representative and /or customer;
  • Respond to enquiries from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability, warranty requests in close collaboration with Sales, Operations, Demand Planning, Quality and Finance departments;
  • Report on backorders, Field Inventory and operational key metrics;
  • Actively support the Value Improvement Programs by contributing to departmental projects.


Who are we looking for:

  • Language skills – German and English
  • Bachelor degree is an advantage
  • 1-2 years working experience in customer care
  • knowledge of SAP or other major ERP systems
  • MS office/Excel proficiency
  • Ability to handle exceptions and non-standard orders
  • Ability to work with third party order processing supplier
  • Business process knowledge in an international environment
  • Capability to work and be compliant in a regulated, quality system driven environment
  • Continuous improvement capability is an advantage

 Personal skills:

  • Ability to build strong relationships with customers, sales and other internal departments, ability to network and influence others
  • Collaborative working style
  • Analytical with a problem-solving mind set, resourceful
  • Owns the problem until it is fixed


Requisition ID: 514821


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


Job Segment: Customer Service Representative, Medical, ERP, Warehouse, Customer Service, Healthcare, Technology, Manufacturing

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