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Customer Support Dutch-English-Italian Job

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Date: Jul 31, 2019

Location: Diegem, BRU, BE, 0

Company: Boston Scientific

Are you multilingual and want to use your language skills in an international environment to provide global support to clinicians and patients?

Do you enjoy helping people? 

Then you are the person we are looking for to join our team to support LATITUDE Remote Monitoring  (http://www.bostonscientific.com/en-US/patients/about-your-device/latitude-home-monitoring.html)

We are currently looking to reinforce our international team which provides global industry-leading support on LATITUDE Remote Monitoring , a system which allows patients implanted with a cardiac device to be monitored remotely by their physician. 

Key Responsibilities 


- Provide global industry-leading support to customers via multiple communication pathways (phone, email, etc.). 
- Analyse and assess product operation and make recommendations for remote management. 
 - Educate, support and train customers through phone consultation and written correspondence. 
 - Document and evaluate customer inquiries, comments and concerns. 
 - Achieve and maintain proficiency for LATITUDE. Achieve and maintain working knowledge of clinical product operation. 
 - Create relevant training documentation 

Minimum language requirements 

Fluent 3-lingual: Dutch, English, Italian - Knowledge of Spanish and/or French is welcome 

Quality System Requirements 

In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures. 

Knowledge 

An entry level professional. 

Problem Solving 
Interprets company policies and procedures to resolve issues. 

 

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