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Customer Services Representative 1 Job

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Date: Dec 3, 2018

Location: Hemel Hempstead, HRT, GB, 0

Company: Boston Scientific



  • Works in line with Local Sales strategies to support achievement of sales growth to plan. Focus on customer support, order handling, complaint handling and assist the sales force wherever needed.




  • Demonstrates knowledge of current industry trends or information relevant to Boston Scientific business
  • Fully knowledgeable in the company’s policies, procedures and practices
  • Actively problem solves with customers internal and external towards winning solutions
  • Creates “case management” files for outstanding queries to be follow-up and closed off via tracking system
  • Builds strong customer relationships and encourages open discussions which contribute to continuous improvement opportunities
  • Develops relationships with internal customers
  • Delivers customer and company expectations within agreed time frames
  • Maintains and develops the relationships with established customer accounts towards the achievement of customer service excellence
  • Fully understands the logistic requirements of the customer in terms of delivery, procurement, consignment stock
  • Answer incoming telephone calls to the customer service department
  • Processing incoming orders and invoices
  • Respond to any customer queries in a timely manner
  • Organise shipments & returns where necessary
  • Field inventory management to include consignment and Sales Rep Associated Inventory (SRAI).  Work with sales force to achieve metrics
  • Monitor, process and follow up of any service complaints received
  • Deliver exceptional Customer Service at all times
  • Provide cover where required for IC, Endo, NMD, Radiology and Urology/WH Team
  • Supporting the field team to ensure that their accounts are kept up to date
  • Occasionally attending regional sales meetings & delivering presentations


Skills and experience required


  • At least 3 years Customer Services experience preferably in a highly regulated environment
  • Good knowledge of SAP or other ERP system to log customer queries
  • Excellent telephone manner and communication skills
  • Strong analytical skills
  • Good Excel knowledge
  • Good understanding of supply chain
  • Methodical thinker
  • Strong problem Solving skills
  • Team player
  • Self-driven and motivated
  • Works well under pressure
  • High degree of organisation and ability to meet deadlines
  • Dynamic and forward thinking
  • Innovative
  • Pro-active
  • Basic understanding of anatomy


Job Segment: Customer Service Representative, ERP, Radiology, Procurement, Urology, Customer Service, Technology, Healthcare, Operations