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IT Support Technician 1 Job

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Date: Aug 2, 2019

Location: Hemel Hempstead, HRT, GB

Company: Boston Scientific

Six-month Fixed Term Contract



  • Functions as a member of the Global Infrastructure team managing and supporting server equipment to ensure the highest level of performance and availability in a 24X7 environment. Actively participates in the planning, development and implementation of the installation of local and/or remote server equipment. Proactively monitors, operates, upgrades and maintains local and/or remote server equipment ensuring availability and protection of server equipment.




  • Maintains up to date knowledge on the most recent server equipment technologies and evaluates vendor products by reviewing white papers, attending conferences and vendor demonstrations.
  • Performs server equipment capacity planning efforts and development and testing of new server equipment architectures.
  • Performs installation, testing, upgrading (both software and hardware) and retirement of server equipment.
  • Monitors and reports on processes, uptime, performance, utilization and capacity of server equipment.
  • Designs, executes and monitors server equipment backups to ensure company data and applications are safeguarded and can be restored to establish normal operation after an incident or disaster.
  • Implements continuous improvements (upgrades and patches) to ensure server equipment is preventively maintained, running properly and protected from computer viruses and/or other security threats.
  • Interacts with users and other IS teams to accommodate requests for server equipment services (data storage, applications).
  • Performs trouble shooting and resolves server equipment failures by analyzing issues and implementing corrective actions. Participates in root cause analysis and takes measures to address root cause analysis findings.
  • Performs trouble shooting and resolves server equipment failures by analyzing issues and implementing corrective actions. Participates in root cause analysis and takes measures to address root cause analysis findings.
  • Sets up administrator, service and user accounts. Maintains validated server equipment documentation, performs tuning of performance, installs server equipment software and allocates storage space.
  • Develops and monitors policies and standards for server equipment resource capacity allocation to users and applications.


Management Requirements


  • Not applicable.


Job Scope and Leveling Guidelines


  • Knowledge: A developing professional. Working knowledge and application of business and technical concepts, procedures and practices. General knowledge of industry practices, techniques, and standards. General understanding of business unit/group function. Exercises judgment when interpreting company policies and procedures to resolve a variety of issues.
  • Problem Solving: Develops solutions to a variety of problems of moderate scope and complexity where analysis of situations or data requires a review of identifiable factors. Exercises judgment to determine appropriate action. Has knowledge of alternatives and an understanding of their impact on the business or technological environment.
  • Planning and Organization: Plans, organizes, and prioritizes own daily work routine to meet established schedule.
  • Discretion/Latitude; Supervision Received; Decision Making: Works under general direction regarding the progress of projects and special assignments. May seek guidance in resolving problems, interpretating established policies, procedures and practices. Work is reviewed for soundness of judgment.
  • Business Relationships and Project Management: Cultivates a wide range of internal business relationships and begins to an ...


Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work

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