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eBusiness Administrator Job

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Date: Jan 10, 2019

Location: Hemel Hempstead, HRT, GB

Company: Boston Scientific


  • Works in line with Local Sales strategies to support achievement of sales growth to plan. Focus on customer support, order handling, complaint handling and assist the sales force wherever needed.


  • Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
  • Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
  • Arrange special deliveries on request.
  • Control and send out invoices.
  • File ordering documents and related records.
  • Handle service complaints from customers and/or sales representatives.
  • Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
  • Handle backorders.
  • Handle backorders.

Management Requirements

  • Not applicable.

Job Scope and Leveling Guidelines

  • Knowledge: Applies limited knowledge of business concepts, procedures and practices and a basic understanding of department fundamentals.
  • Cognitive Skills: Performs routine tasks working from detailed written or verbal instructions.
  • Supervision Received: Close supervision. Receives detailed instruction on all assignments and constant checking of work performance.
  • Consequence of Errors: Errors can be easily and quickly detected within the immediate work unit and would result only in minor disruption or expense to correct.
  • Contacts: Contacts are primarily within immediate work unit. Contacts involve obtaining or providing information requiring little explanation or interpretation.
  • If you’re a natural problem-solver with the imagination, courage and spirit to make a meaningful difference, there’s no better place to build your career.

    Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran’s status, age, mental or physical disability, genetic information or any other protected class. At Boston Scientific, we draw strength from the unique talents and abilities inherent in a diverse workforce and we believe that the best and most innovative products come from an inclusive workplace where varied viewpoints are welcomed and encouraged.

    Job Segment: Customer Service