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Customer Service Representative BeNeLux Job

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Date: Nov 30, 2018

Location: Kerkrade, LI, NL

Company: Boston Scientific

 

 

 

Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.

 

About the role:

The core objective of this role is to support the Customer Services Manager to maintain the goals and objectives of the department. The aim is to build a ‘total service approach’ to external and internal customers. You will be working for the Belgium market.

 

Your resonsibilities include:

  • Responsibility for order entry in SAP to ensure next day delivery from DC and take necessary action to expedite the order on time and provide customer satisfaction with regards to availability, ship date, pricing, special delivery instruction.
  • Follow up and taking necessary actions to ensure customer expectations are met. Fully understands the logistic requirements of the customer in terms of delivery, consignment stock's and takes independent action to develop service improvements with the customer (in conjunction with department and divisional needs)
  • Following documented procedure for product complaints and non complaint returns
  • Effectively identifies additional sales/service opportunities derived from regular contacts with customers
  • Builds strong customer relationships and encourages open discussions which contribute to continuous improvement opportunities.
  • Responsible in cooperation with Territory Manager to cycle the Consignment inventory on agreed timeframes
  • Get appropriate authorization regarding pricing issues and manage sales deals.
  • Demonstrates strong preparation skills in dealing with customer accounts and monitors customer satisfaction and reports on issues, maintain customer files.
  • Fully knowledgeable in the company’s policies, procedures and practices

 

What we are looking for:

  • Language skills – English, Dutch/ Flemish and French
  • Order processing capability with knowledge of SAP or other major ERP systems
  • MS office/Excel proficiency
  • Ability to handle exceptions and non-standard orders
  • Ability to work with third party order processing supplier (GBS)
  • Business process knowledge in an international environment
  • Capability to work and be compliant in a regulated, quality system driven environment
  • Capacity to gain product knowledge and applications, with medical/healthcare industry experience
  • Continuous improvement capability

 

About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.

 

If you are interested in this position please apply through the company website.

Requisition ID: 439809

 


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