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Junior Customer Service Representative Job

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Date: Jan 26, 2019

Location: Kerkrade, LI, NL

Company: Boston Scientific




Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.


About the role:

Support the customer service department to maintain goals and objectives of the department. Serve the need for our customers regarding order fulfillment, invoicing and shipping.

Your responsibilities include:

  • Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
  • Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
  • Arrange special deliveries on request.
  • Control and send out invoices.
  • File ordering documents and related records.
  • Handle service complaints from customers and/or sales representatives.
  • Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
  • Handle backorders.


What we are looking for:

  • Higher vocational level
  • approx 6 months working experience
  • Fluent English and Dutch speaking
  • Computer literate
  • Creative in finding solutions / solving problems
  • Can set priorities
  • Strong, proactive worker
  • Team player




About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.


If you are interested in this position please apply through the company website.

Requisition ID: 438546


Job Segment: Customer Service Representative, Medical, Medical Technology, Fulfillment, Customer Service, Healthcare, Operations