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Warehouse Support Specialist Job

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Date: Jan 8, 2019

Location: Kerkrade, LI, NL

Company: Boston Scientific




Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.


About the role

This person will manage all return requests both in SAP aswell as physical. Main support for all CETS warehouse related activities.

Your responsibilities include:

  • Main contact for any internal or external customers with regard to Service related return shipments of Capital Equipment in EMEA.
  • Creation/adjusting of RGA’s in the service system and/or in SAP.
  • Gathering of all relevant data to ensure a smooth pick-up of products in hospitals.
  • Align expected pick-ups with all Local Customers service offices in Europe.
  • Align with CS Europe on all Non-Service related returns.
  • Update overview of expected returns for the warehouse team including disposition and any exceptions required.
  • Perform Good Faith Efforts (GFE) in order ot ensure return of complaint items in a timely manner.
  • Investigate and solve any issues that occur upon return of an item.
  • Act as intermediate between LCS, GDS, Tier II, distributors and global CETS personnel in order to determine reason for return when units are send back and are not EU service related OR sales related.
  • Monitor open returns and ensure closure within 90 days.
  • Creation of orders to return repaired Capital equipment to customers including potential return of loaner.
  • Manage any specific requirements that apply in the CETS warehouse process.
  • Perform final verification of disposition in returns process.
  • Responsible for reporting status to key stake holders.


What we are looking for:

  • MBO level, preferably with a logistical specialization
  • Experience in working with technical, distribution, sales and direct customer environment is a pre
  • Combines a problem solving attitude with liaison focused communication skills
  • Is capable of organizing their own work and has a pro-active attitude
  • Experience with SAP is a pre
  • Has excellent Dutch and English verbal and written skills
  • Ambitious, eager to improve and result driven


About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.


If you are interested in this position please apply through the company website.

Requisition ID: 440278


Job Segment: Medical, Warehouse, ERP, Medical Technology, Supply, Healthcare, Manufacturing, Technology, Operations