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Divisional Cloud Specialist Salesforce UroPH Job

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Date: Dec 4, 2018

Location: Madrid, M, ES

Company: Boston Scientific

Additional Locations: France-Voisins le Bretonneux; Germany-Ratingen; Italy-Milan; Netherlands-Kerkrade; Poland-Warsaw; Spain-Madrid; United Kingdom-Hemel Hempstead

 

 

Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.

 

About the role

 

The role of the “Divisional Cloud Specialist” includes two major areas of responsibility: i) make sure that the existing Salesforce.com (SFDC) solution is well implemented within the division and ii) help our central headquarters to improve the software tool taking in consideration our divisional needs. The DCS is expected to interact and communicate with other departments and roles: Marketing, Service, IT, Sales and Manager/Executive to ensure that the above two main objectives are successfully covered.

 

Your responsibilities include

 

  • Internal training. Responsible of the design and implementation of the required trainings that will ensure a successful adoption by each of the users within the division (over 100 employees). Plan and execute remote, face-to-face and one-to-one trainings with all SalesReps.
  • Setup reporting standards. Define and create clear/intuitive content guidelines for SalesReps on “How to properly use and report in Salesforce” [FAQs website / Small-Videos / Pdf].
  • Platform improvement. Help to improve the tool by formally submit ideas for new features and functions. These ideas should be collected within our division users. This objective includes: detect the idea, search for the consensus among the key players within the division, fulfill and submit the document, defend the requirement, test and validate the software, design and implement the launch of the new feature within the division. Work with business users and architects to define and document detailed user stories, process flows and data models.
  • Management Reports. Design, create and make available standard reports and dashboards for SalesRep and for Managers. Some of these reports will need to be generate on demand or by his/her own initiative.
  • Data Quality (quantity). Make sure that all the different relevant sections in SFDC: contacts, accounts, opportunities, events, tasks…  have an acceptable level of fields completed by each of the users. Proactively set data quantity KPIs, set expectations and put in place contra measures if need it (when the quantity of the data does not reach the standards required).
  • Data Quality (quality). Make that the content data in SFDC has a high degree of quality, is reliable and consistent. Proactively set data quality KPIs, set expectations and put in place contra measures if need it (when the quality of the data does not reach the standards required).
  • Massive data cleaning programs. Define and implement massive import/export processes on demand.
  • First level technical & functional support. Become the first level support for all the members of the division. This included technical troubleshooting (technical problems of the platform) and functional lack of knowledge from the user. If problem cannot be solved, contact the second level support (European Cross-Divisional level).
  • Enable feedback channels. Set up feedback channels to capture new ideas that will improve the SFDC platform. These tasks include actions as: be active in the SFDC chatter, create internal surveys, setup a network of ambassadors with in the division, organize regular calls and f2f meetings to capture ideas.
  • Interact with daily sales business. In order to have a good understating of the business processes and priorate the needs, in a regular basis (once per month approximately), the candidate will need to be on the road with different SalesReps. That will provide a good visibility and understanding of the limitations and challenges the SFDC implementation faces.
  • Knowledge and external training. Maintain industry relevant knowledge around product and industry trends
  • Basic Administrator role. Create/Modify/Delete the permission of existing and new users
  • Documentation. Maintain documentation on requirements: user stories, backlog, data models, triggers, and description on how each business function is using the object.

 

Who we're looking for

 

  • Technical bachelor degree (Computer Science, Engineering…)
  • English and a second major European language (IT, FR, GE or ES) is a must. Three or more main European languages will be very welcome.
  • 2-3 years of experience on the implementation of Customer Relationship Manager (CRM) systems.
  • Understand SFDC technology to be able to test, and implement new features.
  • SAP knowledge is welcome
  • 2-3 years of experience in working for multinational companies.
  • Be able to lead projects with deliverables, deadlines, and key milestones.
  • Be able to lead technical discussions with stakeholders and internal teams.
  • Effectively present ideas and product scope to internal audiences.
  • Ability to work well with people including project stakeholders and project team members
  • Low travel requirements (once per month 2/3 days within Europe).
  • Open to work remotely.
  • Strong analytical skills and demonstrated understanding of how to interpret SalesReps business needs and translate them into requirements.
  • Self-motivated with great initiative attitude.
  • Person with meticulous and detailed working skills.
  • Common sense, pragmatic and hard worker.

 

 

 

 

 

 

About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.

 

Requisition ID: 439602

 


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