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Sr. Analyst, HR Operations Job

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Date: Aug 6, 2019

Location: Marlborough, MA, US, 01752

Company: Boston Scientific

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Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.


About the role:

Primarily responsible for service delivery of Global Total Rewards (GTR) services through process reviews, vendor management support and escalation support on an ongoing basis. Strive towards the best in class results specific to operational efficiency, client experience & satisfaction and ongoing service level performance. The scope of the work will include acting as the interface between BSC teams (HRBPs, CoEs – Global Total Rewards) and the third-party service providers like NorthgateArinso, ETrade, SuccessFactors, etc. delivering the related HR Services.


Your responsibilities include:

  • Primarily responsible for service delivery support within the Annual Merit process (CMS). Key responsibilities will include but not be limited to:
    • Ensure accuracy of employee data in SuccessFactors through data validation support
    • Support the HR Technology team by executing operational activities (system file creation, data loads, reconciliation & test support)
    • Support issue resolution along with CoEs & HR Technology by participating in root-cause analysis and providing ideas to address issues systemically
    • Lead and drive a continuous improvement focus and support HR CoEs to improve core HR processes
    • Create, update & optimize HSC processes (methods & procedures)
  • Function as Global business process owner on the data model, forms, portal and workflows configured in SuccessFactors CMS & Employee Central application and its integration with payroll, interfaces (& other SF modules) and any other third-party applications.
  • Drive and own vendor governance and best practices including service level management, contract management (renewal, invoice payments, spend optimization and relationship management).
  • Provide acquisition due diligence & integration support through process expertise and leading CMS & EC specific activities
  • Partner with GTR CoE across management levels to build a roadmap of new capabilities to be in delivered in future and address requirements with respect to the specific HR business processes
  • Identifies opportunities to improve the efficiency and effectiveness of the systems and process being examined (process improvement/reengineering projects)
  • Participates in special projects as they arise, including compliance reviews, quality audits, and build new capabilities in CMS & Employee Central.
  • Support quarterly release cycle of SF platform by supporting functionality reviews and regression testing to minimize business impact due to disruption
  • Performs other duties as required
    What we’re looking for:
    Basic Qualifications:
  • Bachelor's degree or equivalent experience
  • Service delivery experience in business processes with additional third-party management experience
  • Experience in managing metrics driven organization and services
  • Understanding of the Value Improvement philosophy and lean business processes methodology with experience leading VI projects to deliver significant benefits
  • Demonstrated ability to work well in a team environment with a matrix structure
  • Demonstrated multi-tasking capabilities and ability to work in multi-cultural global environment
  • Project Management experience leading process improvement projects
    Preferred qualifications:
  • Compensation & Equity experience
  • Experience with SuccessFactors preferred
  • Previous BSC experience, preferred 



About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.


Boston Scientific is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran


Requisition ID: 450416


Nearest Major Market: Boston

Job Segment: Operations Manager, Medical, Equity, Medical Technology, Operations, Healthcare, Finance