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Latitude Customer Support Specialist Job

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Date: Aug 1, 2019

Location: Mascot, NSW, AU, 0

Company: Boston Scientific

At Boston Scientific you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we are one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose – improving lives through your life’s work.


About the role

The LATITUDE Customer Support Specialist plays a critical role in providing technical support to Boston Scientific field personnel, clinicians, patients and other internal customers related to the industry-leading LATITUDE Cardiac Rhythm Management (CRM) remote patient monitoring system.


You will facilitate superior patient outcomes and customer satisfaction by providing immediate, accurate and up-to-date information regarding current and historical market-released CRM products, and assisting in troubleshooting, problem solving and assessment of product operation.


In addition, you will be a key member of the CRM team and partner with our field and marketing teams to identify LATITUDE related opportunities while developing proactive solutions to associated challenges.


Your responsibilities will include

  • Providing industry-leading technical support to customers via multiple communication channels.
  • Managing enquiries and providing technical product support for field personnel, clinicians and patients utilizing the LATITUDE Remote Monitoring solution
  • Analysing and assessing product operation and then make recommendations for optimal device management.
  • Educating, supporting and training customers.
  • Communicate specific and detailed account related information with field personnel
  • Create relevant technical publications and reference materials.


What we are looking for in you

We are looking for an exceptional professional with the following skills and experience:

  • Health Sciences degree (desirable)
  • Medical, IT or Technical Call Centre experience
  • Strong technical and clinical acumen
  • Excellent written & verbal communication
  • Strong attention to detail and willingness to adhere to standard operating procedures
  • Proven experience in building and maintaining customer relationships
  • Previous experience with hospital Electronic Medical Record systems (desirable)
  • A passion for learning and a proven ability to absorb complex technical information and apply this knowledge to improve patient care
  • Genuine interest in improving patient health outcomes


About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there no better place to make it happen.


It’s personal… We understand that choosing the right place to work is an important decision. It’s not just about the company; it’s about finding your purpose and a place to grow.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

Job Segment: Medical, Medical Technology, Patient Care, CRM, Customer Service, Healthcare, Technology