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Customer Service Rep II - 10:30am - 7:00pm Job

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Date: Feb 8, 2019

Location: Quincy, MA, US, 02171

Company: Boston Scientific




Customer Service Rep II


About the role:

The Customer Service Representative II will process and respond to customer orders and inquiries. Process medical device orders, track shipments, handle product information requests, and respond to and resolve hospital emergencies for Boston Scientific Corporation products.


Your Responsibilities include:

  • Receive, process, and confirm customer medical device orders for all Boston Scientific Divisions received from customers via fax or telephone. Triage incoming faxes and handle as appropriate (e.g. enter orders, forward faxes to other departments as appropriate, delete junk faxes, etc.) Input order information into SAP order entry system. Provide substitute alternatives and availability dates for backordered products. Acknowledge order and provide pertinent text to customer via SAP. Perform duties while meeting expectation set for the availability metrics and accuracy metrics. Perform all duties within the Job Specific SOP requirements.
  • Track shipments for customers. Contact the Freight carrier or utilize the Internet to obtain delivery information and provide either verbal or hard copy delivery receipt information. Work closely with the Distribution department to provide detailed information on short shipments or lost shipments. Handle emergency situations for customers.
  • Call within the corporation including distribution, marketing, sales management and other departments to obtain answers and solutions to customer requests. Handle product information requests (latex content, MRI compatibility, price lists, product catalogues, etc.). Performs other duties as required. Other miscellaneous projects and reports as assigned


What we're looking for in you:

Minimum Qualifications

  • High School Graduate / Bachelor’s Degree Preferred
  • Strong customer service/communication skills
  • Ability to multi-task
  • Ability to work Monday Friday 10:30am -7:00pm - 40 HOURS PER WEEK


About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.


Boston Scientific is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran


Requisition ID: 443221


Nearest Major Market: Boston

Job Segment: Customer Service Representative, Medical, ERP, Medical Technologist, Customer Service, Healthcare, Technology