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Customer Services eCommerce Coordinator Rep II Job

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Date: Jan 25, 2019

Location: Quincy, MA, US, 62301

Company: Boston Scientific




Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.


Making a difference where it matters  most.   Different Reasons. Same  Mission.  At Boston Scientific, it's personal


*1st Shift (10:30am- 7:00pm)*



About  the Role:


  • Process and respond to customer orders and inquiries. Process medical device orders, track shipments, handle product information requests, and respond to and resolve hospital emergencies for Boston Scientific Corporation products.


Your Responsibilities include:


  • Receive, process, enter, and confirm customer medical device orders for all Boston Scientific Divisions received from customers via eCommerce, telephone and fax channels. Develop functional knowledge of EDI raw data and webMethods application. Manually edit electronic orders within webMethods environment and resubmit for automated processing in SAP.  Acknowledge order and provide pertinent text to customer via webMethods when necessary. Perform all duties within the Job Specific SOP requirements.
  • Field customer phone calls for eCommerce department, as well as support Core Customer Serive  Call Center when customer demand requires it. Manually process EDI consignment orders whenever necessary. Process faxed/emailed orders as needed, both manually and via GHX Global Fax (GFax). Reconcile pending / processed GFax in Filenet environment. Communicate with other BSC Customer Service Teams (CRM, Neuromodulation, Men's Health) when necessary.
  • Communicate with other areas through out the organization including distribution, marketing, sales management and other departments to obtain answers and solutions to customer requests. Handle product information requests (latex content, MRI compatibility, price lists, product catalogues, etc.). Perform other duties as required including but not liminted to miscellaneous projects and reports as assigned.
  • Meet all established departmental expectations including but not liminted to availability, adherence, and accuracy.


What we're looking for:

Minimum Qualifications:

  • High School Graduate / Bachelor's Degree Preferred
  • Strong customer service/communication skills
  • Ability to multitask in a fast paced environment






About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.

Boston Scientific is an Equal Opportunity Employer


Requisition ID: 442603


Nearest Major Market: Macomb

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