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Clinical Specialist Job

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Date: Feb 11, 2019

Location: Shanghai, 31, CN, 0

Company: Boston Scientific

Purpose

  • Provide global industry-leading technical support to BSC field personnel, clinicians and other internal customers. Help our customers use our products by providing immediate, accurate and up-to-date information regarding current and historical market-released CRM products, and assisting in troubleshooting, problem solving and assessment of product operation.

Responsibilities

  • Provide global industry-leading technical support to customers via multiple communication pathways (phone, fax, email, etc.).
  • Analyze and assess product operation and make recommendations for optimal device management. Advanced troubleshooting skills, extensive new product knowledge and through understanding of clinical application.
  • Educate, support and train customers through phone consultation, training programs, written correspondence and general field assistance.
  • Document and evaluate customer inquiries, comments and concerns.
  • Maintain and develop MERLIN system for use by Technical Services and other BSC personnel.
  • Achieve and maintain proficiency in market-released and future products. Achieve and maintain working knowledge of clinical product operation.
  • Create relevant technical publications and reference materials.
  • Participate in pre-market –release technical evaluation of products.
  • Participate in pre-market –release technical evaluation of products.
  • Maintain up-to-date general industry knowledge, including current Investigational studies and preliminary results.

Management Requirements

  • Not applicable.

Job Scope and Leveling Guidelines

  • Knowledge: A developing professional. Working knowledge and application of business and technical concepts, procedures and practices. General knowledge of industry practices, techniques, and standards. General understanding of business unit/group function. Exercises judgment when interpreting company policies and procedures to resolve a variety of issues.
  • Problem Solving: Develops solutions to a variety of problems of moderate scope and complexity where analysis of situations or data requires a review of identifiable factors. Exercises judgment to determine appropriate action. Has knowledge of alternatives and an understanding of their impact on the business or technological environment.
  • Planning and Organization: Plans, organizes, and prioritizes own daily work routine to meet established schedule.
  • Discretion/Latitude; Supervision Received; Decision Making: Works under general direction regarding the progress of projects and special assignments. May seek guidance in resolving problems, interpretating established policies, procedures and practices. Work is reviewed for soundness of judgment.
  • Business Relationships and Project Management: Cultivates a wide range of internal business relationships and begins to develop an external network of resources to facilitate completion of tasks. May lead a project team of small to moderate scope. Influence exerted at peer level and occasionally at first levels of management.
  • Impact: Contributes to the completion of departmental projects and goals. Errors in judgment, poor recommendations, or failure to achieve results would normally require a moderate expenditure of resources to rectify.
  • Liaison: Engages with internal company and external contacts. Represents organization on specific projects. Uses diplomacy and tact in interactions and problem solving.
  • Mentoring: Provides guidance to less experienced staff.
  • BSC


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