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Customer Care Representative Job

Remote Eligible: 
Onsite Locations(s): 

Warsaw, MZ, PL

Additional Locations: 

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Location: Warsaw, Mazowieckie (PL-MZ), Poland (PL)
Additional Locations:
Hiring Manager: Eliza Agnieszka Krawczyk
Recruiter: Monika Lesniarek

Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year.

We’re at the forefront of the medical device industry-leading, evolving it to address unmet and emerging needs in healthcare.

Our culture powers our performance and we turn our shared vision into a value with the contribution of our 36.000 colleagues around the world.

 

Customer Care Representative with English 

12 months contract with possible extension/ permanent 

 

Purpose

Works in line with the Customer Care team to support the achievement of sales growth to plan. Focus on customer support, order troubleshooting, problem-solving, complaint handling and assist the sales force wherever needed.

 

Your Responsibilities will include:

  • Order management. Processing orders according to specific customer requirements, generating invoices and credit memos, standard deliveries, free of charge deliveries, returns etc.
  • Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
  • Arrange special deliveries on request.
  • File ordering documents and related records.
  • Reply to ad-hock questions from customers and Sales division managers related to orders, payments etc.
  • Handle service complaints from customers and/or sales representatives.

 

What are we looking for in you?

 

  • Fluent English, Polish  verbal and written
  • Strong analytical skills (Excel)
  • Higher education
  • Standard computer skills (including MS Office)
  • IT literate and a fast learner
  • Experience in customer service in the medical industry and SAP skills will be an asset
  • Ability to work under pressure
  • Likes to work both independently and in a team

 

What we can offer to you:

  • A competitive compensation and benefits package
  • Working in an international environment
  • Possibility to make an impact
  • Fast Growing and innovative environment

 

 

Learn more about our benefits here => Poland

 

 

A career with Boston Scientific is more than just a job. Join us and see what we mean. To grow our business, we make growing our people a top priority. 

 

 

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Requisition ID: 500616


Job Segment: Customer Service Representative, Medical, ERP, SAP, Customer Service, Healthcare, Technology

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