Technical Field Service Engineer

 Key Responsibilities

• Partner Boston Scientific appointed service providers for technical support of all capital equipment, inclusive of equipment distributed through appointed channel partners.

• Provide level two service support related to maintenance, field action, recalibration, upgrade, and repair for the local installed base.

• Responsible for customer satisfaction with BSC equipment performance and services.

• Reporting all service activities in approved Service Management Systems and meeting key performance indicators.

• Responsible for monitoring, organizing, and maintaining personal trunk stock, tools & test measurement equipment, and spare parts. 

• Administer service contract opportunities and collaborate with the sales team to drive local contract adoption.

• Responsible for local capital equipment-related program management.

• Ensures awareness and compliance with applicable standard operating procedures to meet, comply, and champion all quality and regulatory commitments of Boston Scientific. 

Quality System Requirements

In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all other documented quality processes and procedures. 

For those individuals who supervise others, the following statements are applicable:  

• Assures that appropriate resources (personnel, tools, etc.) are maintained to assure Quality System compliance and adherence to the BSC Quality Policy. 

• Establishes and promotes a work environment that supports the Quality Policy and Quality System. 

Requirements

• Diploma/ Degree in biomedical, electronic, electrical, or related engineering field.   

• Minimum of 3, or more years of working experience in medical electrical equipment field service and service contract sales.

• Experience with broader equipment (example: Ultrasound, Laser) &. networking is an advantage.

• Knowledge and experience of safe working practices on live equipment on high voltages 

• Fluent in both written and spoken English. The ability to speak any other Asian is an advantage. 

• Basic computer knowledge of MS Office. 

• Good communication skills, customer-oriented, independent, and self-motivated. 

• Willing to do domestic travel extensively. 

• Medically fit to handle occasion heavy lifting 

Requisition ID: 579704