Apply now »

Coordinator II, Customer Billing

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Hybrid
Onsite Location(s): 

Alpharetta, GA, US, 30009

Additional Location(s):  N/A


Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.


About the role:
The Customer Billing Coordinator II is responsible for resolving billing matters and coordinate with patients, company sales ambulatory surgery and healthcare facilities representatives, and insurance carriers to handle a variety of pre-sales and post-sales service functions.  The incumbent will gather and maintain patient information and facilitate communication between insurers, clinics and patients to expedite the exchange of required information.  The incumbent is also expected to complete routine assignments and exercise good judgment when adjustments to accepted practices become necessary.

In this role you will: 

  • Process billing statements and adjustments; collaborate with billing lead or supervisor to resolve billing inconsistencies and errors
  • Manage inquiries from insurance carriers, patients, and providers; obtain authorization numbers from medical centers or insurance carriers when applicable
  • Build and maintain a relationship with insurance carriers and clinic; work with clinics' billing staff to obtain necessary information to process claims
  • Analyze and interpret Explanation of Benefits (EOB) forms to ensure insurance carriers have remitted payments
  • Follow up on insurance claims, denials, clearinghouse rejections, exceptions or exclusions in a timely manner
  • Facilitate the appeal process and complete required letters and/or forms to receive insurance payments
  • Work with insurance carriers to address eligibility and claim denials; recognize claim denial trends and establish a process to receive insurance payments in a timely manner
  • Conduct research using the "No Activity Report" to obtain claim statuses and determine why insurance companies are delayed in their responses to claims 
  • Ensure claims are complete and correct prior to submission; submit corrected claims for diagnosis codes and modifier changes
  • Review billing statements with patients and negotiate payment plans or discounts as necessary; work with team members and/or supervisor to manage complex accounts
  • Perform other related duties as assigned, including special projects


The Boston Scientific Corporation Pathology Laboratory attests to the following: For HIPAA compliance purposes, this position has been reviewed by management and meets the ‘need to know’ PHI access criteria of the HIPAA Security Rule. Additionally, per the HIPAA Privacy Rule, the minimum necessary PHI data elements have been identified by management and the minimum necessary PHI access has been granted to the employee/contractor for them to satisfactorily execute the role and responsibilities of this position.

What we are looking for...

Required Qualifications:

  • High School Diploma with 2+ years of billing and collections experience in the healthcare setting
  • Customer service oriented with strong written and verbal communication skills
  • Ability to work independently and collaborate with internal and external teams to resolve billing issues 
  • Process oriented and results-driven with a high-level of accountability and integrity 
  • Detail oriented to ensure quality and accuracy
  • Strong organizational skills with the ability to prioritize competing tasks in a fast-paced environment


Preferred Qualifications: 

  • Experience in the pathology field
  • Experience with multi-state billing


Requisition ID: 535900


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta

Job Segment: Accounts Receivable, Surgery, Laboratory, Compliance, Gastroenterology, Finance, Healthcare, Science, Legal

Apply now »