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Customer Implementation Specialist-Pathology Services Job

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Date: Aug 11, 2019

Location: Alpharetta, GA, US, 30009

Company: Boston Scientific

Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.


About the role:

The Customer Implementation Specialist supports the tactical efforts of a world-class Pathology implementation team centered on exceeding customer expectations. Specifically, the CES is responsible for supporting the transition, integration, and “go-live” process for new pathology customers. The CES works directly with the customer managing all aspects of the customer onboarding process, coordinating resources as needed to support a successful engagement.  Our mission is to exceed expectations and, in doing so, grow our business. 


Your responsibilities include:

  • Work onsite and remotely in collaboration with customers, Sales, Pathology IT, Lab, and other associated business partners to successfully onboard new Pathology customers
  • Train new Pathology customers on Boston Scientific pathology procedures and processes to ensure a successful transition and enduring customer relationship
  • Support projects to transition customers from one pathology model to another, particularly the TC-PC model
  • Travel 50%-70% of the time to work onsite with customers
  • Lead efforts to adapt or create customer engagement and onboarding tools as needed
  • Develop a strong partnership with the sales team to identify opportunities for enhanced customer service and increased business
  • Support special projects and other duties as assigned
  • Meet and exceed departmental expectations of quality and productivity


What we’re looking for:

Minimal qualifications:

  • Bachelor’s Degree
  • Successful track record of exceptional customer service both internally and externally
  • 2+ years’ experience including project management and customer facing roles
  • Strong analytical and critical thinking skills
  • Pro-active and customer-focused approach to problem-solving
  • Ability to prioritize workflow enabling simultaneous management of multiple tasks
  • Ability to travel 50-70% of the time
  • Ability to build and maintain effective, win-win relationships at multiple levels within the organization
  • Ability to sit at a desk and work on a computer for extended periods of time
  • Ability to walk and stand for up to 4 hours


Preferred qualifications:

  • Healthcare industry experience
  • Extensive experience working directly with customers to transition from one pathology model to another, including Global, TC-PC, and Client Bill models
  • Effective business writing skills for creating reports to be shared and presented internally and with customers
  • Technical experience with business software tools such as a CRM system, and MS Office Products including Excel, Word, and PowerPoint


About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.


Boston Scientific is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran


Requisition ID: 445023


Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta

Job Segment: Pathology, Implementation Manager, Medical, Medical Technology, CRM, Healthcare, Technology