Senior Business Process Analyst - John's Creek

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.       

About the role:

Boston Scientific was recognized as a Glassdoor Best Place to Work in 2026, ranking No. 15 on the Top 100 list, reflecting the culture our employees experience every day.

As a Senior Business Process Analyst, you will serve as a site systems subject-matter expert, translating manufacturing and distribution requirements into reliable, compliant and scalable solutions across SAP, the Manufacturing Execution System (MES) and GLS.

In this role, you will partner with Operations, Distribution, Quality, Supply Chain, Engineering, Global IT, product teams and other functional stakeholders to improve process effectiveness, maintain system performance, resolve complex issues and deliver enhancements that support patient safety, product quality, service, cost and operational continuity.

This position supports SAP, MES and GLS at our Johns Creek site. Responsibilities may span one or more platforms based on business priorities, incidents, projects, releases and operational needs.

Work model, sponsorship, relocation:

This position follows a fully on-site work model and requires employees to work at our Johns Creek location five days per week.

Your responsibilities will include:

• Serve as the Johns Creek subject-matter expert and primary site liaison for SAP, MES and GLS business processes, system capabilities, interfaces and operational use.
• Analyze manufacturing, material, warehouse, order fulfillment and information flows to identify process gaps, non-value-added activities, control risks and opportunities to improve efficiency, effectiveness and user experience.
• Translate business needs into clear process maps, functional requirements, configuration concepts, user stories, acceptance criteria, test scenarios and implementation plans.
• Coordinate and support system configuration, master data changes, enhancements, releases, integrations and reporting solutions in partnership with Global IT, product teams, vendors and site functions.
• Lead or support incident triage and root-cause analysis for complex system and process issues, coordinating containment, correction, escalation, recovery and preventive actions while maintaining clear stakeholder communication.
• Assess end-to-end system touchpoints and data flows among SAP, MES, GLS, reporting tools, equipment and related site or enterprise applications to identify interface and data integrity risks and drive resolution.
• Plan and execute user acceptance testing, regression testing, validation support, defect management and post-implementation verification for system changes and issue resolutions.
• Create and maintain business process documentation, work instructions, support guides, training materials, data definitions and system knowledge to support sustainable site ownership.
• Develop and deliver role-based training and coach super users and functional partners to strengthen capabilities, adoption and consistent execution across shifts and departments.
• Build and maintain operational reports, dashboards and analytical tools that improve visibility into system performance, transaction accuracy, process health, service, quality and productivity.
• Partner with Quality and process owners to maintain compliant system use, appropriate controls, traceability, data integrity and audit readiness in accordance with approved procedures.
• Lead small- to medium-sized cross-functional projects or significant workstreams, managing scope, priorities, risks, dependencies, schedules, communications and implementation readiness.
• Evaluate requests and improvement opportunities based on business impact, compliance, risk, resource requirements and expected value, providing data-driven recommendations to site and senior leaders.
• Participate in launch, cutover, stabilization and on-call or after-hours support when required for critical implementations, releases, shutdowns or business interruptions.
• Support site systems continuity by maintaining issue logs, escalation paths, support contacts, recovery procedures and cross-training for critical SAP, MES and GLS processes.
• Perform other duties and support additional site or enterprise systems as business needs evolve.

Systems and process focus

• SAP: Support manufacturing, materials, inventory, warehouse and distribution operations, order processing, master data, reporting and relevant integrations.
• MES: Support production execution, electronic records, process configuration, material and information flows, reporting, testing, deployment and day-to-day application operations.
• GLS: Support local distribution and logistics execution, warehouse workflows, transaction processing, tasking, inventory movement, shipping and interfaces with SAP and related systems.
• Cross-system integration: Support data flows, transaction integrity, controls, reporting, user access coordination, issue triage, testing, change adoption and operational continuity.

Quality system requirements

In all actions, demonstrate a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all other documented quality processes and procedures.

Ensure system and process changes are appropriately assessed, documented, tested, approved, implemented and sustained in accordance with applicable quality system and data integrity requirements.

Qualifications:

Required qualifications:

• Bachelor's degree in information systems, business, engineering, supply chain, operations or a related field, or equivalent relevant experience.
• Progressive experience in business process analysis, manufacturing or distribution systems, enterprise applications or operational technology support.
• Hands-on experience supporting SAP and/or a manufacturing execution or warehouse/logistics system in a regulated or high-reliability operating environment.
• Experience documenting requirements, mapping processes, conducting root-cause analysis, testing system changes and supporting implementation and stabilization activities.
• Demonstrated ability to work independently, manage competing priorities and communicate complex information effectively to technical and nontechnical audiences.

Preferred qualifications:

• Experience supporting multiple integrated platforms, preferably SAP, MES and GLS or comparable manufacturing and logistics applications.
• Knowledge of medical device, life sciences or other regulated manufacturing operations and quality systems.
• Experience with system validation, data integrity, master data, reporting and analytics, warehouse or distribution processes, and production execution.
• Training or certification in Lean methodologies, continuous improvement, project management or business analysis.
• Experience leading cross-functional projects and coaching super users or business process owners.

Requisition ID: 637057

Minimum Salary: $85000 

Maximum Salary: $161500 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.