Americas Payroll Service Center Analyst III

Additional Locations: Costa Rica-Heredia

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

Hybrid Roles:

Boston Scientific's hybrid workplace includes WFH and onsite. You will have the opportunity to discuss details in the interview. 

About the role:

Supports the Payroll Service Center in executing special projects and enterprise-wide initiatives that impact service delivery. Operates independently, applying advanced customer service, workforce management and payroll expertise to uphold standard operating procedures, ensure compliance with local legal and regulatory requirements, and design and implement robust audit methodologies. Leads initiatives to enhance service center efficiency and accuracy, with a focus on service quality and customer experience. Core responsibilities include payroll and workforce management case management, administration of employee time records through submission to payroll and validating results through established audit controls and confirming service outcomes. Drives continuous improvement, standardization, and operational excellence in collaboration with the organization’s outsourcing partner.

Your Responsibilities Include:

• Lead end-to-end payroll and workforce administration processes for assigned employee populations, ensuring accuracy, timeliness, and compliance with complex regulatory and internal policy requirements across multiple jurisdictions.
• Audit and optimize employee master data and system configurations, ensuring alignment with evolving business structures, compensation models, and compliance standards across HR and payroll platforms.
• Interpret and apply statutory, SOX, and internal control frameworks, proactively identifying risks and implementing corrective actions to maintain audit readiness and operational integrity.
• Serve as the primary liaison for internal and external audits related to workforce administration, leading data preparation, issue resolution, and communication with auditors and compliance stakeholders.
• Deliver strategic reporting and insights on workforce operations, and compliance metrics to inform leadership decisions and drive continuous improvement.
• Drive system enhancements and annual maintenance cycles, partnering with IT, HRIS, and vendor teams to test, validate, and implement upgrades that improve service center efficiency and data accuracy.
• Mentor and support junior analysts, providing technical guidance, peer review, and knowledge sharing to build team capability and ensure consistency in service delivery.

What we're looking for:

• Bachelor’s degree in Accounting, Finance, or related field
• 3-5 years of customer service
• Level desired: Intermediate
• Preferred Qualifications: UKG Pro, ECP, ADP
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Strong organizational and time management skills.
• Proactive approach to problem-solving and process improvement.
• Ability to handle confidential information with integrity.

Work Environment

The work environment is hybrid 3 days a week in Heredia.

Please submit Resume in English

Requisition ID: 609188

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.