Analyst I, GBS Service Delivery

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

Hybrid Roles:

Boston Scientific's hybrid workplace includes WFH and onsite. You will have the opportunity to discuss details in the interview.

About the role:

The core objective of this role is to support the Service Delivery Manager to maintain the goals and objectives of the department.  The aim is to build a 'total service approach' to external and internal customers.

Your Responsibilities Include: 

• Responsibility for order entry in SAP to ensure timely completion of tickets.
• Take necessary action to expedite the transaction on time and provide customer satisfaction.
• Follow up and taking necessary actions to ensure expectations are met.  Fully understands the logistic requirements.
• Recommends process/procedural improvements.
• Provides daily,weekly or monthly reports on activities.
• Provides frontline support to stakeholders for critical issues.
• Analyses requirements and supports others to achieve anticipated results.
• Supports others to understand stakeholder problem solving activities.
• Takes independent action to develop service improvements with the Manager (in conjunction with department and divisional needs).
• Following documented procedure for complaints and non complaint.
• Effectively identifies additional improvement opportunities derived from regular contacts with stakeholders and end-users.
• Builds strong relationships and encourages open discussions which contribute to continuous improvement opportunities.
• Demonstrates strong preparation skills in dealing with stakeholder accounts.
• Monitors customer satisfaction and reports on issues, maintain customer files.
• Fully knowledgeable in the company's policies, procedures and practices.
• Maintain a high level of technical product knowledge that is adequate to respond to everyday needs for technical product information; Expert level of capability with SAP and other software packages.
• Responsible for maintaining the required process documents needed from operational excellence perpective ( Process maps,SOP etc) and ensuring the correctness ,completeness and relevance of these documents.
• Develops relationships with internal stakeholders to maintain critical communication processes.
• Act as needed to support and facilitate any field corrective action related his/her scope.
• Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific.

What We’re Looking For: 

• Technical degree, diploma, or advanced university student.
• 1-3 years or prior shared services / outsourcing; medical devices company; logistics management with knowledge of MS Office Suite and other applications.  
• IT technical skills:  must understand & quickly learn underlying technical aspects of technology / system / applications
• International experience – Self-awareness of communication styles and cultural / global differences
• Language: Fluent in English. An additional language is an asset

Requisition ID: 623033

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.

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