Associate Manager - Automation Support

Additional Locations: Costa Rica-Heredia

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

Hybrid Roles:

Boston Scientific's hybrid workplace includes Working From Home and onsite. You will have the opportunity to discuss details in the interview.

Position Summary

We are seeking an Associate Manager – Automation Support to lead and manage automation support, ensuring seamless integration, maintenance, and support of automation solutions across business processes. This role requires strong leadership, and hands-on experience with IT service management and collaboration tools such as ServiceNow and Jira.

Key Roles & Responsibilities

Leadership & Management

• Lead the Automation Support team, providing direction, mentorship, and performance management.
• Collaborate with stakeholders across IT, operations, and business units to streamline support processes.
• Ensure timely response to business queries related to automation solutions aligned with business needs.

Automation Support & Operations

• Oversee day-to-day support of automation workflows, including incident management, problem resolution, and root cause analysis.
• Establish and enforce governance and best practices for automation lifecycle management.
• Drive continuous improvement initiatives to enhance system reliability, scalability, and efficiency.

Process & Tools Management

• Manage ServiceNow for incident, problem, and change management tracking related to automation solutions.
• Utilize Jira for IT ticket management.
• Ensure proper documentation of automation processes, technical specifications, and user guides.

Stakeholder Engagement

• Partner with business users to educate them and align with them for any issues and remediation.
• Provide timely communication on incident resolution, project updates, and process changes.
• Build cross-functional relationships to promote adoption and optimal use of automation technologies.

Expertise & Skills Required

Technical Skills

• Strong understanding of automation platforms (e.g., RPA, scripting, workflow automation, or orchestration tools).
• Hands-on experience with ServiceNow (ITSM modules) and Jira (Agile project management).
• Knowledge of ITIL frameworks and best practices for IT service management is good to have.
• Familiarity with cloud-based environments and integration practices.

Leadership & Soft Skills

• Proven ability to lead and motivate support teams in a fast-paced environment.
• Strong analytical and problem-solving skills with a focus on root cause resolution.
• Excellent communication, stakeholder management, and collaboration skills.
• Ability to manage multiple priorities and deliver results under tight deadlines.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.
• 5+ years of relevant experience in IT support or automation, with at least 2 years in a supervisory or managerial role.
• Certifications in ITIL, ServiceNow, or project management (e.g., PMP, Agile/Scrum) preferred.

Requisition ID: 615504

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.

#CRTA #CRGH #ITCR