Change Management Specialist III - AI for Accounts Payable

Work mode: Hybrid

Onsite Location(s):

American Free Zone, San Franci, H, CR

Additional Locations: Costa Rica-Heredia

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

Hybrid Roles:

Boston Scientific's hybrid workplace includes Working from Home and onsite. You will have the opportunity to discuss details in the interview.

About the Role:

As a Change Management Specialist supporting the AI for Accounts Payable (AP) initiative, you will partner with GBS stakeholders and change network leads to implement change activities that support user readiness, training, and communication. Your role will focus on executing and coordinating change tasks that help teams adopt new ways of working with AI technology.

Your responsibilities include:

Execute change management activities to support the AI for AP initiative, including stakeholder engagement, communications, and change impact tracking.

Identify and document change impacts by capturing, validating, and mapping changes to user roles and affected end-user groups.

Develop and maintain end-user personas to reflect evolving responsibilities associated with AI adoption.

Coordinate with program workstreams to capture, disposition, and communicate business change impacts.

Plan and manage logistics for training sessions and stakeholder engagement activities, including content preparation.

Support the activation of change networks, such as sponsors, leads, and super users, in collaboration with senior team members.

Create and maintain digital communication tools (e.g., SharePoint, News posts) to ensure program transparency and ongoing engagement.

Assist in drafting and publishing communications aligned with the broader change strategy.

Collect and summarize change readiness and adoption data from surveys, focus groups, and other feedback tools.

Support employees through change with empathy and compassion by reinforcing clear, consistent messages and helping impacted teams navigate transitions.

Required Qualifications:

Bachelor’s degree in Organizational Change, Business, Communications, or a related field.

5+ years of experience in change management or a related field.

Experience supporting digital or technology-driven transformations in a business setting.

Strong communication skills with the ability to craft clear, engaging messages for diverse audiences.

Ability to manage details and coordinate across multiple workstreams and stakeholders.

Demonstrated minimum B+ (80%) English proficiency.

Preferred Qualifications:

Prosci change management certification.

Experience with AI/automation implementations in finance or shared services environments.

Working knowledge of Microsoft O365 tools, including SharePoint and its News publishing features.

Requisition ID: 611238

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.