People Service Assoc Director AFZ

Additional Locations: Costa Rica-Heredia

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

Hybrid Roles:

Boston Scientific's hybrid workplace includes Working From Home and onsite. You will have the opportunity to discuss details in the interview. 

About the role: 

Boston Scientific (BSC) believes that to grow our business, we must grow our people.  The People Services Associate Director manages the delivery of HR Generalist capabilities across the LATAM region while applying business knowledge and human resources expertise to strive towards best-in-class services.  Additionally, this role will drive initiatives focused on continuous improvement activities, such as enhancing the effectiveness of the team, improving the employee experience, engaging with HR leadership on shared objectives, and exploring the use of technologies to best optimize the team’s services. 

This role plays a strategic role in leading the expansion and adoption of our HR Operating Model to scale for growth and will partner with HRLT, HRBPs, COE colleagues and business clients to determine priorities in these areas and then execute on solutions which meet those needs. BSC is looking for a driven and credible HR Leader who understands and can represent the needs of the region, partner effectively as one HR voice, and enables a consistent, scalable service to the organization.

Your responsibilities will include:   

• Manage a team of HR professionals in the achievement of organizational goals. Guide, coach, direct, train and develop their HR functional knowledge in the areas of employee coaching, performance management, facilitation, employee relations, policy interpretation and other complex matters requiring HR consultation.
• Partner with colleagues on opportunities to drive new ways of working, in particular working closely with HR Operations colleagues to leverage technology and our service delivery model and with global peers to create a common experience
• Allocate resources and optimize resource availability to align with People Services Goals & Objectives and HR Strategic priorities
• Influences leaders, and key stakeholders, to take action/ adopt recommendations important to achievement of area goals
• Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives and build a strong team culture, modeling behaviors that support our high performing, caring and collaborative environment
• Understand key customers (Employees & HR community) requirements and processes to align the team's priorities and solutions to meet end user expectations.
• Ensure HR services are delivered in compliance with corporate policies and procedures and applicable laws
• Manage escalated complex cases, as needed, to support overall service delivery in addition to ensuring assignment of cases and projects based on tiered support structure
• Support issue resolution by providing guidance and feedback on root-cause analysis and defining intervention plans to address issues systemically. Act as point of escalation and ownership for any issue resolutions with HR services provided
• Identify ways to improve service, processes, policies, and procedures by identifying trends through data, while optimizing service delivery through learning and feedback
• Lead, drive and collaborate on continuous improvement across HR service delivery operations, HR COEs and HR Business Partners to improve core HR processes by demonstrating a continuous improvement mindset
• Act as a Change Champion to support change management activities and further adoption of the model

Key functional competencies:

• Consulting - influences customers’ decisions and sets strategic direction within their area of expertise
• Customer Experience Management - develops effective relationships with customers and strives to improve outcomes, processes, or measurements
• Delivery Excellence - understands customer needs and partners and coaches’ customers on what and how to apply the correct solution
• Operational & Process Excellence - takes an end-to-end process view across the enterprise and initiates actions to improve existing conditions and/or processes
• Solution Design - uses an iterative and innovative approach to identify needs, solve complex problems, and design/deliver solutions

What we’re looking for:

• Bachelor's degree plus 9+ years of related work experience or an equivalent combination of education and work experience. Advanced degree preferred

• Strong cultural competence

• Sound judgment and problem-solving skills
• Customer-focused attitude, with high level of professionalism and discretion
• Excellent communication skills
• People leader experience
• Ability to influence at all levels in the organization and success in working in a matrixed organization
• Shared service experience preferred
• English and Spanish proficiency
• Please submit Resume in English

Requisition ID: 615430

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.