Product Complaint Analyst III

Additional Locations: Costa Rica-Heredia

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

Hybrid Roles:

Boston Scientific's hybrid workplace includes Working From Home and onsite. You will have the opportunity to discuss details in the interview.

About the role:

The Product Complaint Analyst III role is a professional‑level position responsible for the execution of day‑to‑day activities of the Costa Rica Electrophysiology Complaint Management Center (CMC) team, to ensure timely and compliant processing of product complaints in accordance with corporate quality standards and global regulatory requirements. The role supports effective complaint evaluation, regulatory reporting, and quality record control, while maintaining a strong commitment to patient safety and product quality.

Responsibilities:

• Execute daily operations and work-in-progress (WIP) to ensure efficiency and adherence to quality standards and regulatory requirements.
• Review complaint records and assess for regulatory compliance, reportability, and potential impact to patient safety and business operations.
• Write and approve Medical Device Reports (MDRs), Vigilance (MDVs), and other regulatory reports, ensuring timely transmission to the appropriate regulatory authorities.
• Communicate complaint‑related information internally and respond to customer inquiries as appropriate.
• Collaborate with cross‑functional partners (Clinical, Regulatory, Medical Safety, Marketing/Sales) on complaint‑related adverse events and act as a liaison with key teams such as CIS, Medical Safety, and Device Tracking.
• Contribute to global and divisional post‑market quality projects, coordinating with corporate partners and multiple geographic locations to align strategies and support continuous improvement.
• Drive continuous improvement through standardized processes and team feedback mechanisms.
• May supervise a small team of product analysts.

Minimum Requirements

• Bachelor or Licentiate’s degree in Chemical, Industrial, Electronic, Biotechnology, Electromechanical Engineering, or related Health Field.
• At least 2-3 years of experience in similar positions.
• English Level desired: 80% - 90%

Requisition ID: 625190

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.

#CRGH #CRTA #COMPCR