Product Complaint Senior Supervisor

Additional Locations: Costa Rica-Heredia

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

Hybrid Roles:

Boston Scientific's hybrid workplace includes Working From Home and onsite. You will have the opportunity to discuss details in the interview.

About the role:

The Product Complaint Senior Supervisor lead and support the Costa Rica Electrophysiology Complaint Management Center (CMC) team, overseeing complaint management activities across a variety of product types. The role is accountable for ensuring high‑quality complaint handling, regulatory reporting, and operational performance, while maintaining full compliance with the Quality System and a strong commitment to patient safety and product quality. The position also serves as a key liaison across cross‑functional teams within the post‑market quality organization.

Responsibilities:

• Coordinate complaint management operations, ensuring effective oversight of operational metrics, work‑in‑progress (WIP), regulatory reporting, complaint record quality, procedures, and employee training.
• Supervise and develop a team of product complaint analysts, providing direction, performance management, and coaching to support professional growth and achievement of departmental objectives.
• Review and assess complaint records and communications for regulatory compliance, reportability, and potential impact to patient safety and business operations.
• Serve as a subject‑matter expert in regulatory reporting and the end‑to‑end complaint management process, supporting consistent and compliant decision‑making.
• Collaborate with cross‑functional partners (including Clinical, Regulatory, Medical Safety, Marketing/Sales, CIS, and Device Tracking) and act as a liaison between the Complaint Management Center and key stakeholders to drive alignment and timely issue resolution.
• Lead or contribute to global and divisional post‑market quality projects, coordinating with corporate partners and multiple geographic locations to align strategies and support continuous improvement.

Minimum Requirements

• Bachelor or Licentiate’s degree in Chemical, Industrial, Electronic, Biotechnology, Electromechanical Engineering, or related Health Field.
• At least 4-5 years of experience in similar positions.
• English Level desired: 80% - 90%

Preferred Qualifications:

• Experience managing people

Requisition ID: 625191

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.

#CRGH #CRTA #COMPCR