Sr Collections Supervisor, GBS Service Delivery

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

Hybrid Roles:

Boston Scientific's hybrid workplace includes WFH and onsite. You will have the opportunity to discuss details in the interview. 

About the Role:

The Senior Supervisor of the Collections Support Team is responsible for leading a dynamic and high-performing team that supports U.S. collections operations. This role is essential in ensuring operational excellence, driving process improvements, and fostering a culture of accountability and collaboration. The ideal candidate will bring strong leadership capabilities, deep operational knowledge, and a passion for developing people and processes.

This position requires a strategic thinker who can manage day-to-day operations while also contributing to long-term initiatives that enhance the end-to-end Customer-to-Cash experience. The Senior Supervisor will work closely with cross-functional teams and internal stakeholders to ensure service delivery excellence and continuous improvement.

Key Responsibilities:

Team Leadership & Development

• Lead, coach, and develop a team of collections support specialists, promoting a culture of ownership, collaboration, and continuous learning.
• Design and implement structured onboarding and training programs to ensure consistency and readiness across all team members.
• Provide regular feedback and performance evaluations, supporting individual growth and team development.
• Encourage cross-training and knowledge sharing to build a flexible and resilient team.

Operational Oversight

• Oversee the execution of core support functions including ticket resolution, order processing, credit card transaction handling, and system updates.
• Ensure timely and accurate completion of tasks across platforms such as Salesforce, Ariba, Coupa, GetPaid, and SAP.
• Monitor team workload and adjust resource allocation to meet service level expectations and business priorities.

Process Optimization & Documentation

• Develop and maintain Detailed Task Procedures (DTPs) and work instructions to standardize operations and support scalability.
• Identify opportunities for automation and lead initiatives to streamline manual processes and improve team efficiency.
• Collaborate with cross-functional teams to align support processes with best practices and evolving business needs.

Performance Management & Reporting

• Define and track individual and team KPIs aligned with organizational goals.
• Build and manage Power BI dashboards and Salesforce reports to monitor productivity, ticket volume, and resolution trends.
• Use data insights to identify bottlenecks, recommend improvements, and support strategic decision-making.

Stakeholder Engagement

• Serve as a key point of contact for internal stakeholders including U.S. Collections, Customer Care, and Finance teams.
• Support escalations and collaborate with internal customers to resolve complex issues and improve service delivery.
• Facilitate regular team meetings and communication channels to ensure alignment and transparency.

Required Qualifications:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Minimum 5 years of experience in Accounts Receivable, Collections, or Customer-to-Cash operations.
• Demonstrated experience in team leadership and performance management.
• Proficiency in Salesforce, SAP, GetPaid, and Microsoft Office (especially Excel (V-lookup, pivot table etc., and Power BI).
• Strong written and verbal English skills enabling effective communication across global teams.
• Excellent analytical, organizational, and interpersonal skills.

Preferred Qualifications:

• 3+ years of relevant working experience in the medical device or healthcare industry.
• Familiarity with automation tools such as Power Automate or similar platforms.
• Experience managing remote or cross-functional teams.
• Ongoing or completed postgraduate studies (e.g., MBA or equivalent).
• Strong stakeholder engagement and change management capabilities.

Requisition ID: 609087

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.