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Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.       

Business Analyst III – Service Technology

About the Role:

At Boston Scientific, the Business Analyst III for our Global Service Management System (GSMS), is a critical role for our organization supporting the transformation of service operations across BSC’s Capital Equipment business. This role supports our Service business across the globe leveraging the ongoing S4 upgrade and harnessing the multitude of opportunities coming with this transformation. Based in Arden Hills, MN with a hybrid work model.

Your Responsibilities Include:

• Act as the Voice of the Business: present conclusions to businesses, functions and management by leveraging leading practices, monitoring performance metrics, and benchmarking performance across end-to-end business processes

• Work with businesses and service leaders to proactively identify, prioritize, facilitate and lead operational improvement initiatives
• Support the creation of solid business cases and selling messages to articulate the value proposition to advocate for and support the change
• Create and update documentation for business processes, training and system
• Create clear requirements, acceptance criteria and testing scenarios aligned to the defined ways of working.
• Run tests on assigned User Stories, following the defined process to document the findings and the acceptance criteria met.
• Collaborate with Product Owner to drive system updates to global users and ensure adoption through change management.
• Train the trainer in assigned features.
• Support System and User Acceptance Testing (UAT) before feature releases.
• Support compliance & quality efforts avoiding new CAPA/NCEP generation, design control & monitoring mechanisms to ensure compliance & resolution.

What We’re Looking For:
Required Qualifications:

• Bachelor’s degree or 5+ years of equivalent supporting system implementation projects and/or service related systems (e.g. SAP, SF.com, etc)
• At least 2 years of experience supporting a digital transformation in the Salesforce.com (SFDC) domain or similar
• Understanding of Agile/Scrum methodology and backlog management.
• Solid requirements gathering, leveraging critical thinking and superior problem solving skills
• Strong analytical, communication, and stakeholder alignment skills.
• Ability to quickly learn and assertively engage with resources at all levels within the organization
• Demonstrate proficiency effectively presenting complex topics in an easy-to-understand manner and facilitating meetings with Managers, Directors and other stakeholders
• 5–10% travel required, domestic and international

Preferred Qualifications:

• Preferably exposure or involvement in Kaizen facilitation and execution process mapping, and ability to identify, prioritize, and implement continuous improvement ideas and initiatives.
• Lean Belt (Green to Black) is an asset.
• Global awareness and sensitivity to multiple cultures.
• Demonstrated expertise and/ or knowledge with SF.com / ServiceMax.
• Demonstrated expertise with JIRA, Confluence, and MS Office tools.
• Familiarity with SAP S4/Hana integration.
• Background in regulated or field-service operated industries.
• Proven ability to influence without authority and lead through ambiguity.

Requisition ID: 627299

Minimum Salary: $78300 

Maximum Salary: $148800 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.