Capital Equipment Service Training Manager

Work mode: Hybrid

Onsite Location(s):

Arden Hills, MN, US, 55112

Additional Location(s): N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Capital Equipment Service Training Manager

About the Role:

At Boston Scientific, the Capital Equipment Service Training Manager is responsible for leading a team of specialists, technicians, or trainers supporting Capital Equipment service training and operational readiness. The role focuses on day-to-day team leadership, development of direct reports, execution of standardized service training processes, and delivery of continuous improvement initiatives aligned with organizational strategies. The M3 role maintains end-to-end accountability for service training, from CUR development through global execution and sustainment, ensuring consistent quality and outcomes across regions. This role ensures work quality, customer satisfaction, and operational efficiency while collaborating cross-functionally with Global Capital Equipment, Quality, Business Processes, Supply Chain, and Service Support. In partnership with regional leaders and local training delivery teams, this role governs and reinforces the consistent application of global training standards and expectations.

Your Responsibilities Include:

Leadership & People Management

Lead, coach, and develop team members to build technical capability, service readiness, and training effectiveness consistent with M3 expectations in BSC’s job framework.
Conduct regular 1:1s, performance reviews, and support career development in alignment with established job levels and competency frameworks.
Foster a high performance culture emphasizing accountability, continuous learning, and customer focus.
Support onboarding and role-based training plans for new team members

Training & Capability Development

Oversee execution of Capital Equipment service training program and offerings, including classroom, virtual, and hands‑on learning activities.
Ensure training content, materials, and delivery methods align with defined global quality and business standards and approved procedures.
Partner with subject matter experts to maintain accurate, current training materials and procedures.
Support certification, re‑certification, and competency assessment activities for service roles, including Field Service Engineers and supporting functions (TAC, Service Support, etc)
Ensure required documentation, records, and training compliance data are maintained accurately.

Operational Execution

Oversee daily workflows and operations related to Capital Equipment service, training delivery, and resource utilization.
Ensure adherence to standardized service training processes and business procedures (aligned to CE GSC Process ownership frameworks + quality system requirements).
Monitor workload distribution, training completion, compliance with applicable quality system requirements and effectiveness metrics.
Develop system or metrics to support training verification, validation, efficacy and audit preparedness.

Continuous Improvement & Problem Solving

Identify gaps or inefficiencies in training execution and support improvement initiatives using established continuous improvement methods.
Develop improvement plans using datadriven problem solving and ensure execution that drives measurable business results.
Participate in or lead small‑to‑moderate process improvement efforts aligned with departmental goals.
Escalate systemic issues and partner with cross‑functional stakeholders to resolve recurring training or service readiness challenges.

CrossFunctional Collaboration

Collaborate with engineering and R&D, commercial teams, training teams, and service support organizations to align training execution goals with business needs.
Communicate effectively with stakeholders to provide updates, surface risks, and ensure clarity on priorities.
Support regional and local training delivery leaders to ensure alignment with global training expectations.
Builds collaborative relationships internally and externally.
Operates with a high level of discretion to gain cooperation of others, achieve goals and effectively guide them to understand more complex issues
Communicates effectively to guide others through training processes and operational priorities.

Resource & Budget Oversight

Support budget planning and expense management related to training activities

What We're Looking For:

Required Qualifications:

Bachelor’s degree or equivalent combination of education and relevant experience.
Requires 6+ years experience in Capital Equipment service operations, technical support, or service training.
Working knowledge of standardized training processes, competency-based learning, and adult learning principles.
Experience operating within documented business processes and/or quality systems in a regulated or structured environment with ability to create new standard processes as needed to support organizational business goals.
Demonstrated ability to manage multiple priorities, ensure execution to defined standards, and meet operational commitments.
Experience working in a global or matrixed environment, collaborating across regions, cultures, and time zones to drive alignment and execution.

Preferred Qualifications:

Experience leading teams within a global or matrixed organization.
Experience supporting end-to-end service or technical training, including curriculum development, delivery, certification, and sustainment.
Working knowledge of capital equipment lifecycle support, including installation, service, and field readiness.
Experience using metrics or systems to monitor training effectiveness, compliance, and readiness.
Familiarity with continuous improvement methodologies and data-driven problem solving.
Experience supporting or enforcing global training standards across regions.

Requisition ID: 624537

Minimum Salary: $ 106800

Maximum Salary: $ 202900

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.

Nearest Major Market: Minneapolis
Job Segment: Supply Chain Manager, Supply Chain, Service Manager, Training, Social Media, Operations, Customer Service, Marketing

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