Digital Product Owner - Salesforce CRM / Patient Engagement

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the Role:

As the Salesforce Product Owner for the Direct to Patient (DTP) Program, you will serve as a key liaison between business teams and technical partners to advance Salesforce.com capabilities that support a rapidly growing, innovation-driven call center operation. Embedded within the AFS Sales and Marketing organization, you will collaborate across functions to drive continuous improvement, digital integration, and enhanced customer experience. This role offers the opportunity to lead in a dynamic, Agile environment that values initiative, innovation, and measurable impact on patient outcomes.

Work Model, Sponsorship, Relocation:

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

Your responsibilities will include:

• Collaborate with cross-functional partners (Call Center, Marketing, Digital Enablement, IT) to identify challenges, gather data, evaluate processes, and develop Salesforce.com solutions that address business needs
• Develop a clear strategy and capability roadmap in partnership with cross-functional teams
• Define and prioritize business requirements, with a focus on rapid engagement, piloting, and iteration
• Represent the voice of the business and end users, maintaining a deep understanding of business processes and objectives
• Create and manage user stories throughout the intake and development lifecycle, in collaboration with the IT Center of Excellence (COE)
• Serve as the Product Owner for an Agile Scrum team, leading requirements gathering, backlog prioritization, and feature testing
• Align priorities across call center operations, front-end web development, and Salesforce/IT stakeholders
• Coordinate with divisional IT-business teams to ensure adequate support for Salesforce.com solutions
• Conduct formal user acceptance testing (UAT) and monitor performance metrics following implementation
• Stay current on Salesforce.com features, functionality, and innovations to inform solution design
• Provide Tier 1 and Tier 2 user support in partnership with analyst teams
• Conduct primary research to identify business drivers and inform the Salesforce platform strategy
• Train call center team members on new Salesforce features, integrations, and data quality best practices
• Collaborate on application integrations that extend the Salesforce ecosystem
• Participate in global design discussions at both the project and program levels

Qualifications:

Required Qualifications:

• Bachelor’s degree in Business Administration or a related field
• At least 2 years of experience in business, operations, or process improvement
• Minimum of 2 years of hands-on experience as a Salesforce.com Product Owner
• Minimum of 2 years of experience working within an Agile framework
• Advanced proficiency in Microsoft Excel, with a strong understanding of complex data structures
• Demonstrated problem-solving abilities in addressing operational challenges
• Proven track record in conducting cost-benefit analyses and developing business cases
• Willingness and ability to travel up to 10% of the time

Preferred Qualifications:

• Master of Business Administration (MBA)
• Salesforce certifications (e.g., Administrator, Advanced Administrator, or related)
• Hands-on experience with multiple Salesforce cloud platforms such as Marketing Cloud, Communities, or Service Cloud
• Experience working in IT or sales-focused business environments
• Familiarity with customer relationship management (CRM) platforms and call center operations
• Strong financial acumen, including experience in budget analysis and defining business value
• Demonstrated success in driving process improvements; experience with Six Sigma methodologies is a plus
• Knowledge of or experience in the medical device or healthcare industry
• Strong presentation skills with the ability to influence cross-functional teams and drive alignment

Requisition ID: 617403

Minimum Salary: $82600 

Maximum Salary: $156900 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

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