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Applications Support Engineer I

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Onsite
Onsite Location(s): 

Arden Hills, MN, US, 55112

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.


About the role:

The Application Support Engineer is responsible for providing application support for Preventice applications as well as deploying product releases, and escalated OS support for desktops and servers. The successful engineer will have strong SQL scripting and troubleshooting skills.

Your responsibilities will include:

  • Strong knowledge of SQL scripting including the ability to troubleshoot scripting errors
  • Provide tier 2 support of Preventice application software 
  • Investigate, troubleshoot and document complex application issues and submit defects when necessary
  • Perform corrective action for system-generated alerts and notifications
  • Perform proactive operations tasks to maintain application and database health and uptime
  • Install software and deploy releases of application software 
  • Provide additional support for standard desktop applications
  • Document troubleshooting procedures and issue resolution
  • Maintain current knowledge of Preventice’s applications and support procedures 
  • Monitor the Application Support ticket queue
  • Provide back-up to the Help Desk when necessary
  • Complete tasks and projects in a timely manner
  • Will be a part of the after-hours “on-call” rotation
  • Work non-standard hours as necessary to properly support critical application environment
  • Other duties as assigned
  • Occasional travel may be required to other Preventice locations

Required qualifications:

  • Minimum of a Bachelor's Degree in MIS or Computer Science or related field
  • Minimum of 2 years' relevant work experience
  • Strong SQL scripting skills
  • Experience developing Microsoft PowerShell scripts
  • Windows administration experience
  • Experiencing deploying, supporting and operating enterprise software applications 
  • Administration experience with Microsoft SQL Server 2008 or greater
  • A well-developed ability to troubleshoot and diagnose complex system issues
  • Understanding and experience with web applications running on Windows Server operating systems (IIS)
  • Strong knowledge of network connectivity and communication protocols including IP, TCP, UDP, DHCP, DNS, HTTP(s), FTP(s)
  • Possess a client-oriented work ethic
  • Ability to work in a fast-paced environment that requires proactively defining and managing various tasks and priorities concurrently
  • Must be able to provide support for production systems, respond to emergencies in a timely manner, and provide management with status as appropriate 
  • Must be team-oriented with strong and effective communication skills 

Preferred qualifications:

  • Knowledge of Microsoft .NET development technologies
  • Understanding of batch scripting



Requisition ID: 535858


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Nearest Major Market: Minneapolis

Job Segment: System Administrator, Computer Science, Application Engineering, SQL, Database, Technology, Engineering

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