Fellow/Sr Lead SalesForce & AI Optimization

Additional Location(s): US-MN-Arden Hills; US-MA-Marlborough; US-MA-Quincy

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.       

About the Role:

We are seeking a Senior Fellow/Lead to join the Boston Scientific Global Customer Care & Capital Equipment team. In this role, you will lead the SF.com optimization & drive the related Artificial Intelligence (AI) enablement for the Global Customer Care and Capital Equipment organization. This role is pivotal in driving operational efficiency through strategic implementation of Salesforce solutions. This role involves collaborating with cross-functional teams to optimize the use of SF.com and linked AI capabilities in alignment with business objectives, overseeing the related transformation initiatives with support from internal and external resources.

This role is for you if:

You are a professional who is passionate about the intersection of AI, CRM, and business transformation.

You are eager to drive impactful change within organizations leveraging digital technology.

You are comfortable self-directing your work and leading cross-functional teams through a transformation.

You enjoy problem solving and implementing innovative solutions in a dynamic organization.

Work Mode

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model, requiring employees to be in one of our local offices at least three days per week. Options include: Arden Hills, MN or Quincy or Marlborough, MA. 

Your Responsibilities Will Include:

• Lead the development and execution of strategies to incorporate AI into CRM platforms, aiming to optimize customer interactions and business operations. 
• Oversee the rollout and ongoing management of the transformation across various geographies and functions
• Analyze existing processes and identify opportunities for improvement. Implement best practices to streamline operations, enhance user experiences, and drive efficiency.
• Work closely with product teams, commercial, and supporting teams to ensure AI initiatives align with organizational goals and deliver measurable business value.
• Engage with executives and stakeholders to advocate for AI-driven CRM solutions, providing insights into the potential of AI to transform customer engagement strategies. 
• Lead organizational change efforts associated with the transformation. This involves developing communication plans, conducting training sessions, and providing ongoing support to ensure successful adoption and utilization of Salesforce solutions
• Establish key performance indicators (KPIs) to assess the effectiveness of processes and strategies. Monitor performance, analyze data, and implement improvements based on insights.
• Inspire and guide customers and stakeholders in adopting AI-powered CRM solutions, demonstrating how these technologies can revolutionize their business processes and customer interactions. 
• Provide guidance, support professional growth opportunities, and foster a collaborative environment to achieve transformation goals.

Required Qualifications: 

• Bachelor’s degree.
• 10+ years of experience leading cross-functional, large-scale, and complex projects/transformations.
• Deep understanding and hands-on expertise of Salesforce platforms (and optionally other digital technologies like Adobe Experience Manager, SAP Commerce Cloud)
• Comprehensive knowledge of generative AI technologies, with the ability to articulate their applications and benefits in a business context. 
• Proven ability to lead cross-functional teams, influence stakeholders, and drive organizational change through innovative AI solutions.
• Must be able to operate effectively and efficiently with little direction and be comfortable with ambiguity.
• Knowledge of and experience working in Global Supply Chain, IT or Sales Operation.
• Ability to travel up to 25%.

Preferred Qualifications:

• SF.com & PMI certifications are a plus.
• AgentForce experience/expertise
• Strong executive presence, comfortable communicating with and presenting to all levels, and able to tailor communications to the audience
• Strong verbal and written communication skills, capable of engaging with both technical and non-technical audiences, including C-level executives.

Requisition ID: 601723

Minimum Salary: $127900 

Maximum Salary: $243000 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.