Global Process Owner (GPO), Invoice-to-Cash

Additional Location(s): US-MA-Marlborough; US-MN-Maple Grove

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

About the role:

Boston Scientific is seeking a highly skilled and strategic Global Process Owner (GPO) for our Invoice-to-Cash (ITC) function, responsible for leading the transformation and optimization of our service delivery teams. This Associate Director-level role is pivotal in driving the standardization of processes across People, Process, and Technology to ensure efficiency, accuracy, and scalability within our Accounts Receivable (AR) operations.

The Global Process Owner, Invoice-to-Cash, is a key strategic leadership role that will advance Boston Scientific’s Invoice-to-Cash vision, focusing on three key outcomes: optimal customer service, operational excellence, and value creation. The ideal candidate will possess a blend of leadership acumen, process optimization expertise, and a deep understanding of AR functions. They will be responsible for developing and implementing standardized processes, leveraging technology solutions, and managing cross-regional team members to achieve operational excellence.

Your responsibilities will include:

• Drive the strategic vision, roadmap, and design of the Invoice-to-Cash end-to-end process, ensuring alignment with stakeholder requirements.
• Own the Invoice-to-Cash process and collaborate with other Global Process Owners (GPOs) to advance the broader Customer-to-Cash process.
• Advocate for the transformation of the Invoice-to-Cash process and technologies by leveraging benchmarks and best-in-class practices.
• Enhance efficiency and effectiveness by aligning global process and technology standards.
• Align and influence the organization to support the end-to-end Invoice-to-Cash process.
• Collaborate with stakeholders to understand their needs, influence their involvement, and ensure alignment with service level agreements.
• Educate and support global operations and service delivery teams to advance process knowledge and adherence.
• Ensure clear and transparent understanding of the Invoice-to-Cash process while adhering to all relevant policies and procedures.
• Recommend, influence, and lead change management strategies to secure leadership sponsorship and customer adoption where necessary.
• Prioritize projects, make decisions on project teams and governance, approve requirements, and take on project lead roles as needed to ensure successful delivery.
• Assess, prioritize, and manage process and technical improvements, determining the most effective delivery strategy, whether immediate action or a project-based approach.
• Promote a culture of end-to-end process excellence, service excellence, and continuous value improvement.

Required Qualifications:

• Bachelor’s degree in finance, accounting, business administration, industrial engineering, or a related field.
• 7+ years of experience in Accounts Receivable, with a demonstrated track record in process optimization and standardization.
• 5+ years of experience in people leadership, with a focus on inspiring and developing team members to achieve their full potential and support organizational objectives.
• Proven ability to think strategically and set and manage a strategic agenda within a global company.
• Strong leadership skills, with the ability to gain organizational alignment and drive initiatives in a global environment.
• Expertise in continuous improvement and Lean methodologies, with experience in delivering value propositions using these approaches.
• In-depth knowledge of global service delivery operations and best practices.
• Demonstrated leadership in driving innovation and best practices in Invoice-to-Cash and the End-to-End Customer-to-Cash processes within a large multinational company.
• Proven experience in project and product management, as well as system implementation, with 5+ years of leadership in these areas. Experience with Agile methodologies is preferred.
• Strong communication and interpersonal skills, with proficiency in English necessary for effective business communication.

Preferred Qualifications:

• Advanced degree and/or relevant professional certification (e.g., CPA, CMA).

Requisition ID: 588355

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran’s status, age, mental or physical disability, genetic information or any other protected class.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.