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Return Support Specialist - Technical Assistance Center Job

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Date: Mar 26, 2021

Location: Arden Hills, MN, US, 55112

Company: Boston Scientific



Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - Caring - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.






About This Role:
This person will manage all return requests both in SAP as well as physical. Main support for all CETS warehouse related activities.



Your Responsibilities Will Include:

  • Main contact for any internal or external customers with regard to Service related return shipments of Capital Equipment in EMEA.
  • Creation/adjusting of RGA’s in the service system and/or in SAP.
  • Gathering of all relevant data to ensure a smooth pick-up of products in hospitals.
  • Align expected pick-ups with all Local Customers service offices in Europe.
  • Align with CS Europe on all Non-Service related returns.
  • Update overview of expected returns for the warehouse team including disposition and any exceptions required.
  • Perform Good Faith Efforts (GFE) in order to ensure return of complaint items in a timely manner.
  • Investigate and solve any issues that occur upon return of an item.
  • Act as intermediate between LCS, GDS, Tier II, distributors and global CETS personnel in order to determine reason for return when units are send back and are not EU service related OR sales related.  
  • Monitor open returns and ensure closure within 90 days.
  • Creation of orders to return repaired Capital equipment to customers including potential return of loaner.
  • Manage any specific requirements that apply in the CETS warehouse process.
  • Perform final verification of disposition in returns process.
  • Responsible for reporting status to key stake holders.



What We're Looking For In You:

Minimum Qualifications

  • 3 - 5 Years with BA (Preferred) or equivalent experience & education
  • Experience managing/coordinating small projects
  • Salesforce experience or other resource planning system experience

Preferred Qualifications

  • SAP experience






Requisition ID: 476954


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Nearest Major Market: Minneapolis

Job Segment: Technical Support, Medical, ERP, Warehouse, Supply, Technology, Healthcare, Manufacturing, Operations