Manager, Global Field Service Technology

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.       

About the role:

As the Manager for Global Field Service Technology, you will provide leadership and oversight to a team supporting Boston Scientific’s Global Service Management System—an essential platform for our Field Service and Technical Service teams. Based in Arden Hills, MN, this role plays a critical part in our broader digital transformation, including our S4/HANA deployment, with a focus on optimizing the ServiceMax platform to drive field productivity, compliance, and business success.

Work model, sponsorship, relocation:

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

Your responsibilities will include:

• Lead a team of business analysts and specialists responsible for the Service Technology system, including Field Service transformation initiatives tied to our enterprise S4/HANA deployment.
• Drive system enhancements and support required changes in the ServiceMax-based system in collaboration with the Product Owner, enabling higher efficiency and effectiveness for Field Service Engineers, Technical Support staff, and related teams.
• Lead testing and change management efforts to ensure adoption of new system capabilities.
• Champion a LEAN mindset across the team, identifying and executing scalable, system-based process improvements.
• Support compliance and quality efforts to proactively mitigate CAPAs and NCEPs.
• Provide coaching, guidance, and career development opportunities to team members.
• Foster a diverse and inclusive work environment where every team member can contribute fully to organizational goals.
• May oversee the activities and budget of one or more functional areas, divisions, or programs.
• Ensure compliance with company policies and applicable regulatory requirements.

Required qualifications:

• Minimum of 5 years' experience in global service or technology operations, preferably within the MedTech or regulated healthcare technology sector.
• Solid knowledge and experience with capital equipment systems supporting Field and Technical Service teams, with a strong emphasis on ServiceMax and Salesforce.com platforms.
• Strong understanding of Agile/Scrum methodologies and backlog management.
• Demonstrated leadership and influencing skills, including leading through ambiguity.
• Proven ability to drive organizational change and manage adoption across global teams.
• Excellent communication skills across all organizational levels.
• Experience in customer support, field service, or service operations domains.
• Ability to enable cross-functional collaboration and problem-solving.
• Minimum of 5–10% travel required, both domestic and international.

Preferred qualifications:

• Expertise with ServiceMax.
• Experience using JIRA, Confluence, and Microsoft Office tools.
• Familiarity with SAP S4/HANA integration.

Requisition ID: 620766

Minimum Salary: $99100 

Maximum Salary: $188300 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.