Process Improvement Manager

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

About The Role:

This position is responsible for leading efforts in Intelligent Automation and data-driven business transformation, utilizing Mining technologies and Lean Business Principles to drive measurable business impact across Global Customer Care and Capital Equipment. The role involves spearheading business value programs and implementing technology tools to identify and qualify opportunities for process enhancement. It also includes building robust business cases, delivering ROI calculations, and leveraging best practices. The role requires executing improvement actions and initiating enterprise-wide change initiatives, presenting results and realized value to senior management to ensure continuous improvement and operational excellence. Additionally, it supports the Global Customer Care and Capital Equipment organization through the creation, implementation, harmonization, and maintenance of standard policies and procedures.

Your Responsibilities Will Include:

• Planning, scheduling, and managing project timelines and activities from project kick-off through training to ensure each project is delivered on time and meets customer requirements.
• Collaborating directly with leadership, process owners, and technical teams within each BU to understand their goals, objectives, and requirements and to ensure their successful realization.
• Regularly communicating project status with status reports and meetings, covering key discussion items, action items, risks, and issues.
• Prioritizing and managing the project pipeline.
• Helping BUs drive significant business outcomes and ROI by leveraging the insights uncovered through Mining technology tools or other applications/programs.
• Organizing training and enablement sessions for business stakeholders.
• Developing reporting structures and processes that enable understanding and action in areas requiring BU involvement.
• Establishing and leading BU teams to review and identify best practices across enterprise-wide systems. Advising project leads to drive new and existing continuous improvement projects and developing and maintaining documentation and metrics for measuring progress, impact, and effectiveness of these projects.
• Leading efforts to streamline SOPs and processes while maintaining or improving compliance and prioritizing process changes with the largest return on investment.
• Facilitating and preparing materials for regular milestone reviews and quarterly management briefings with the Global Customer Care and Capital Equipment Management team

Required Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or related field
• Proven experience in technology project management and portfolio management
• Excellent communication and stakeholder management skills.
• Solid understanding of project management methodologies and best practices.
• Experience with process discovery and optimization tools and techniques.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Preferred Qualifications:

• MBA or advanced degree
• Experience with process discovery and optimization tools and techniques
• Experience with industrial engineering leadership and cross-functional collaboration

Requisition ID: 588029

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran’s status, age, mental or physical disability, genetic information or any other protected class.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.