Quality Manager - Service Quality

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.           

About the role: Boston Scientific is seeking a Quality Manager – Service Quality Engineering to lead and develop a team of Service Quality Engineers supporting product service quality across our portfolio.

This role is a will report into and be a key partner to the Senior Quality Manager – Service Quality Engineering, helping to build the capability, capacity, and culture required to deliver high-quality, compliant, and reliable service support across all divisions.

As a people leader and hands-on quality manager, you will ensure Service Quality Engineers are effectively supporting product service development, field performance monitoring, and continuous improvement initiatives—while strengthening quality maturity and consistency across the organization.

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.

Relocation assistance is not available for this position at this time.

Your responsibilities will include:

People Leadership & Team Development

• Manage, coach, and develop a team of 3–5 Service Quality Engineers.
• Build technical capability and quality mindset across the team through coaching, feedback, and development planning.
• Support hiring, onboarding, and performance management to ensure the team has the right skills and capacity.
• Foster a culture of accountability, collaboration, and continuous improvement aligned with Boston Scientific values.

Service Quality Execution

• Ensure effective Service Quality Engineering support for product development, sustaining engineering, and post-market activities.
• Oversee execution of service quality deliverables including service risk analyses, service plans, documentation reviews, and validation activities.
• Support management of service-related investigations, NCEPs, and CAPAs, ensuring timely, high-quality root cause analysis and corrective actions.
• Monitor field performance trends and partner with cross-functional teams to drive reliability and service improvements.

Cross-Functional Collaboration

• Partner closely with Service Development Engineering, Design Quality, Field Service, and Divisional Quality teams.
• Ensure Service Quality perspectives are represented in design reviews, change control, and post-market discussions.
• Collaborate with the Sr Quality Manager – Service Quality Engineering to align priorities, balance workload, and scale support across divisions.
• Partner with the Sr Quality Manager – Business Process / I&S Steward to strengthen integration between product-specific service quality and global service processes.

Process Maturity & Continuous Improvement

• Support initiatives to mature Service Quality Engineering processes, tools, and metrics.
• Drive consistent application of Quality System requirements related to installation, servicing, and post-market performance.
• Identify opportunities to improve efficiency, consistency, and effectiveness of service quality activities.
• Support audit readiness and compliance for service-related quality processes.

Required Qualifications:

• Bachelor’s degree in Engineering, Quality, or a related technical discipline.
• Minimum of 7 years of experience in Quality Engineering, Service Quality, or Product Quality within a regulated industry (medical device preferred).
• Minimum of 2 years of people leadership experience, managing technical or quality engineering teams.
• Strong working knowledge of Quality Systems and regulations (FDA QSR, ISO 13485, ISO 14971).
• Experience with investigations, NCEPs, and CAPAs.
• Demonstrated ability to lead in a matrixed, cross-functional environment.

Preferred Qualifications:

• Master’s degree in Engineering, Quality, or related technical discipline.
• Experience working in Capital Equipment, Service or Operations Quality in Medical Device industry
• Strong track record of collaboration across global or multi-divisional organizations.
• Skilled in quality data analytics.
• Proficient in SAP, PLM, or related enterprise quality systems.

Requisition ID: 622954 

Minimum Salary: $ 102100 

Maximum Salary: $ 194000 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions.  This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement.  The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.