Quality Technician II

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.           

This is a defined term position for 12 months.

About the role: 

The Urology Complaint Investigation Site (CIS) in Arden Hills is seeking a Quality Technician II to support product complaint investigations for urology devices. This role is responsible for performing detailed product analyses on returned devices, authoring clear and thorough investigation reports, and collaborating with internal and external partners to ensure investigations are completed accurately and on time. The Quality Technician II may partner closely with engineers to enhance analysis methods, update and maintain work instructions, and participate in continuous improvement initiatives. This position requires the ability to work independently while following established procedures and quality system requirements. A successful candidate demonstrates a strong ability to take direction, manage priorities, and deliver high-quality results with minimal supervision. We are looking for a collaborative team player with a strong desire to learn new skills, take initiative, and contribute proactively to a quality-focused environment.

Work Mode:

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model, requiring employees to be in our Arden Hills, MN office at least three days per week. 

Relocation:
Relocation assistance is not available for this position at this time.

VISA:
Boston Scientific will not offer sponsorship or take over sponsorship of an employment VISA for this position at this time.

Your responsibilities will include:

• Serve as a subject matter resources for device analysis and quality investigation processes
• Perform testing, gather data, and analyze results of returned devices to ensure compliance with quality standards
• Documenting product investigation activities with precise, technical, quality writing 
• Communicate quality concerns effectively to stakeholders through clear, timely emails
• Assists engineers by reviewing complaint data and identifying issues in returned devices 
• Identify and troubleshoot processes, device failures, and equipment issues 
• Evaluate analysis process and current coding to support continuous improvement initiatives, enhance device investigations, and provide informative data
• Assists engineers with qualification and validation studies & reports by collecting, compiling, measuring, organizing and recording data, and by writing procedures. 
• May identify non-conformances, support escalations, and conduct additional investigations
• Assist with NCEP and CAPA activities
• Working with cross-functional partners to complete different parts of investigations
• Participating in various continuous improvement projects
• Maintain and calibrate lab equipment

Required Qualifications:

• Minimum of 2 years with High School Diploma and/or equivalent experience, training, or apprenticeships
• Must work well in a team environment
• Proficient with Microsoft Office tools such as Outlook, Excel, Word, and PowerPoint
• Proven experience using critical thinking and root cause analysis methodologies to investigate problems
• Good oral and written communication skills
• Ability to maintain a high level of accuracy in documentation, inspections, and data review
• Strong attention to detail with the ability to collect data accurately while adhering to complex processes

Preferred Qualifications:

• Knowledge about electrical testing
• Previous experience within the medical device industry
• Self-starter with the ability to identify improvement opportunities
• Able to work independently under limited supervision as well as in a team environment
• Experience with the Global Complaint Management System (GCMS)

Requisition ID: 632348 

Minimum Salary: $43,368 

Maximum Salary: $73,736

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions.  This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement.  The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.