Salesforce Product Owner, GBS

Additional Location(s): US-MN-Arden Hills

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.       

About the role:

Boston Scientific was recognized as a Glassdoor Best Place to Work in 2026, ranking No. 15 on the Top 100 list, reflecting the culture our employees experience every day.

The Salesforce.com (SFDC) Product Owner – DTP Program will apply a thorough understanding of Salesforce.com to collaborate with business functions in the creation of new capabilities in SFDC to further improve call center performance and effectiveness within a fast-growing, innovative medical device sales and marketing organization. This role will act as a Product Owner supporting the AFS Direct to Patient Program and Call Center team and will have a strong connection to digital enablement and marketing partners within the AFS business.

Work model, sponsorship, relocation:

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

Your responsibilities will include:

● Collaborate with cross-functional partners, including Call Center, Marketing, Digital Enablement and IT, to identify and define problems; collect and analyze data; evaluate current processes and procedures; prioritize business needs; and collaborate to create Salesforce.com solutions to meet those needs.

● Collaborate with cross-functional teams to develop a strategy and capability roadmap.

● Establish business value and priority for requirements through rapid engagement, piloting and iteration.

● Understand the voice of business users and business processes.

● Write and shepherd user stories through the intake process and work with the IT Center of Excellence through the production development process.

● Act as the product owner on a scrum team consisting of technical leads, developers and a scrum master, leading the team in requirements gathering, prioritization and testing of new features.

● Work with call center and front-end website teams to understand and prioritize the needs of IT and Salesforce.com systems.

● Collaborate with site and divisional IT-business teams to ensure Salesforce.com resource support, including strategic planning and Annual Operating Plan alignment.

● Perform formal user acceptance testing.

● Collaborate on the creation, implementation and monitoring of success metrics.

● Participate with the CMDE team in global design and use discussions at both project and program levels.

● Stay current on new Salesforce.com features, functionality and application capabilities to address business requirements.

● Provide Tier 1 and Tier 2 user support in collaboration with the analyst team and escalate and manage unresolved issues.

● Conduct primary research to understand business drivers and uncover business opportunities to facilitate planning and execution of the Salesforce.com engine.

● Train the call center team on new Salesforce.com features, data quality standards and new integrations.

● Work with cross-functional teams on application integrations with the Salesforce platform that complement the ecosystem.

Qualifications:

Required qualifications:

● Education: Bachelor’s degree in business administration or a related field; MBA preferred.

● Minimum of 2 years' experience in business, operations or process improvement, with IT or sales experience preferred.

● Minimum of 2 years' experience in a Salesforce.com product owner role.

● Minimum of 2 years' experience working in an Agile framework, with product owner experience preferred.

● Strong data analysis skills with the ability to collect and analyze business information and draw accurate conclusions.

● Ability to troubleshoot and solve complex business operations challenges.

● Ability to conduct cost-benefit analysis and develop business cases.

● Strong ability to manage multiple tasks and prioritize work to positively impact business performance.

● High sense of urgency and commitment to execution.

● Outstanding communication skills with the ability to communicate at all organizational levels; sales training experience a plus.

● Effective presentation skills.

● Ability to influence change across a national field team.

● Ability to travel up to 10% of the time.

Preferred qualifications:

● Experience working with CRM platforms and within the call center industry.

● Advanced reporting skills, including expert-level Excel proficiency and strong understanding of complex data structures and analysis.

● Salesforce certification(s).

● Experience with multiple Salesforce.com cloud platforms, including Marketing Cloud, Communities and Service Cloud.

● Financial experience, including budget analysis and value definition.

● Process improvement experience, including Six Sigma.

● Medical device industry knowledge.

Requisition ID: 623888

Minimum Salary: $102100 

Maximum Salary: $194000 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.