Senior Architect, SAP Service & Capital Equipment

Additional Location(s): US-MA-Marlborough

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

About the role:

Boston Scientific is seeking a Senior Architect to lead the support and optimization of SAP Capital Service Management (SM), S4 Service, Plant Maintenance functionality, customer service, and related end-to-end business processes through the Salesforce.com-integrated ServiceMax solution.

This role is a critical component of our Magellan business transformation program (S4 HANA), where you will serve as the principal technical owner. Your responsibilities will include overseeing the development, enhancement, documentation, and support of system functionality in SAP, in collaboration with the ServiceMax development team. Additionally, you will analyze, design, document, test, and deliver business and information system process solutions that align with organizational requirements and drive operational excellence.

Your responsibilities will include:

• Collaborate with the Product Owner and key business stakeholders to understand customer business processes and needs, incorporating this understanding into technical and process improvement recommendations.
• Evaluate business needs and recommend appropriate solutions that adhere to global design standards.
• Lead Capital Service Management workstream activities related to capturing business needs, developing solution approaches and designs, and implementing solutions within the Service-to-Cash processes, working with internal and external cross-functional teams.
• Provide technical leadership by applying knowledge of emerging technologies to drive innovation and improvements.
• Balance multiple priorities while ensuring alignment with internal and external cross-functional teams.
• Configure SAP S4 Service System as part of the solutioning process and evaluate new capabilities.
• Adhere to project plans, tasks, and deliverables; identify dependencies and resource requirements.
• Communicate project status, escalate issues as necessary, and manage deliverables with technical resources to meet timelines.
• Ensure the quality and completeness of required technical documentation according to IS methodology and processes.
• Lead and drive resolution of technical issues, including problem diagnosis, recommendations for workarounds, and defect correction.
• Analyze, design, construct, test, and implement system or application enhancements, recommending alternatives when multiple options are available.
• Provide subject matter expertise in S4 Service Management and interface with ServiceMax.
• Apply expertise in API integration, SAP CRM, and Fiori Apps related to S4 Service to enhance system functionality and user experience.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 8+ years of experience with SAP modules, including SAP ECC6 and/or S4HANA.
• Extensive functional and configuration expertise in SAP Service Management (SM), with knowledge of SAP Sales and Distribution (SD) and SAP Plant Maintenance (PM) modules.
• Proven experience working with notifications, service orders, preventive maintenance, sales processes, contract and warranty processes, and pricing in SAP.
• Demonstrated experience as a key member of a large enterprise SAP development team, with assignments spanning all phases of the software development lifecycle.
• Strong understanding of pricing, credit management, customer master data, and other core demand functionalities within SAP.
• In-depth knowledge of the software development lifecycle and methodologies, including the ability to identify and implement process improvement opportunities.
• Strong verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams across the enterprise.
• Self-starter with a proactive work ethic and strong organizational and time management skills.
• Demonstrated ability to lead and influence others, providing technical leadership and driving successful outcomes in a team environment.
• Proven ability to design and document technical solutions with a focus on analytical problem-solving and troubleshooting.
• Experience in managing product direction and implementation, working closely with senior architects and external technology partners.

Preferred Qualifications:

• Strong experience with S/4HANA Service Management module, including deep technical acumen and the ability to bridge gaps between current and future functionality.
• Proven experience with integrations to/from ServiceMax, along with functional knowledge of ServiceMax objects and their relationship to SAP systems.
• Experience with Advanced Variant Configuration in S/4HANA, ensuring accurate and efficient management of complex product configurations.
• Familiarity with the Medical Device or Life Sciences industries, with the ability to apply industry-specific knowledge to service management processes.

Requisition ID: 589382

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran’s status, age, mental or physical disability, genetic information or any other protected class.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

#LI-Hybrid