Senior Credit & Collections Analyst

Additional Location(s): US-MA-Marlborough

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

About the role:

The Credit/Collection Senior Analyst is responsible for managing all aspects of collections for a portfolio of our greater complexity customers, aiming to maximize cash flow while minimizing bad debt. Creating meaningful partnerships with our key customers is essential to supporting their customers to cash inquiries and requests. The analyst must identify areas of concern related to non-payment, recognize internal and external obstacles/barriers that may be compromising collections and drive resolution before escalating as appropriate. Collaboration is vital in this position as the analyst must develop relationships with internal cross-functional teams to provide services and solutions that create value for our customers. 

Your responsibilities will include:  

• Develop collection strategies for an account portfolio of high complexity assigned based on experience and ability of individual.
• Monitor collections and independently carry out assignments without direction. Utilize the Get Paid collection tool to input collection notes from client contacts and document disputed items, and take the initiative to solve problems. 
• Ensure all outstanding items within the assigned portfolio have been addressed, encourage cash collection using skillful persuasion, and handle situations tactfully by accomplishing collection goals while enhancing customer relationships.   
• Support the Customer to Cash Management team by conducting deep dive analysis on portfolio, driving to resolution, and escalating potential risks and/or areas of concern.
• Collaborate with internal teams in customer service, contracts, sales, and divisional leads to escalate issues and advise on the account group’s payment status. 
• Monitor a daily queue of orders being held for credit review before release for shipment and participate in evening release coverage as required. 
• Monitor daily queue in ticketing tool to satisfy customer inquiry as needed in addition to participating in rotating coverage which may encompass evening hours. 
• Adhere to all financial policies/controls and promote high corporate responsibility. 
• Train & support less experienced peers and make recommendations that will aide them in cash collection processes.
• Participate in discussions and presentations to support internal department objectives
• Achieve established KPI targets

Required qualifications: 

• Bachelor’s degree and/or a minimum of 3-5 years related experience in Collections. 
• Intermediate/Advanced experience in MS Excel. 
• Strong written and verbal communication skills.  
• Ability to interact with external and internal customers in a professional manner.
• Possess strong financial acumen, analysis, and critical thinking in decision making and recognize the financial impact of those decisions. 
• Ability to recognize high risk situations which need to be escalated and make recommendations for resolution
• Drive and seek opportunities for continuous improvement and lead small projects.
• Demonstrate a high standard of integrity with internal and external customers. 
• Operate with a global oriented mindset – participate collaboratively as a team to achieve performance metrics.

Preferred qualifications: 

• Collections experience in the healthcare/medical device industries with knowledge of hospital systems. 
• SAP, Service Cloud, BillTrust and/or GetPaid experience.
• Experience working with Global organizations.
• Intermediate analytical skills and ability to identify root cause
• Process Improvement experience
• Mentorship and/or training experience

Requisition ID: 594966

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran’s status, age, mental or physical disability, genetic information or any other protected class.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.