Senior IT Manager, User Experience

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the Role:
As the Senior IT Manager of User Experience US within our Core Technology Services Team, you will serve as the Regional Service Delivery leader across all Boston Scientific sites in the United States and Canada.

This role is responsible for expanding support offerings, improving employee experiences, and advancing continuous service improvement initiatives. You will promote best practices and foster a culture of collaboration, resulting in engaged teams that implement and monitor employee experience technology initiatives.

Work Mode:
At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.

Visa Sponsorship:
Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Your responsibilities will include:

• Manage and mentor a team of US Site Managers and Supervisors to deliver high-quality support and effective team communication
• Coordinate regional Service Desk and Deskside Support teams to ensure consistent service delivery
• Build and maintain relationships with IT site leadership and business stakeholders to align support services with user expectations
• Communicate relevant support updates and gather stakeholder feedback to inform service improvements
• Contribute to global Service Desk and Walk-up support strategies in partnership with regional leaders
• Analyze performance metrics to monitor service quality, identify trends, and drive data-informed improvements
• Report team progress against key performance indicators (KPIs) and operational targets
• Oversee the IT support budget, including procurement, vendor contracts, and cost-saving initiatives
• Promote a leadership culture grounded in accountability, feedback, and continuous improvement
• Support direct reports in managing escalated personnel or performance matters
• Partner with cross-functional teams such as PMO, HR, Data/Automation, and Office of IT to align on strategic initiatives
• Share relevant updates with peers using clear, concise communication
• Foster a culture of empathy, inclusivity, and collaboration across teams
• Identify and implement improvements to Deskside and Service Desk services and operational processes
• Contribute to the development and execution of strategic technology roadmaps
• Represent end-user perspectives in change management efforts related to new or modified IT services
• Ensure compliance with applicable regulations, standards, and internal IT governance procedures (e.g., SOX, validation, project management)

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field
• Minimum 5 years of experience in IT team management, budget ownership, and service delivery strategy
• Minimum 5 years of experience managing IT projects using ITIL and/or Agile methodologies
• Experience collaborating with global teams and cross-functional stakeholders
• Proficiency in data-driven decision-making, vendor management, and contract negotiation
• Knowledge of customer-centric IT support, automation tools, and continuous improvement practices
• Familiarity with enterprise technologies including AI, Digital Experience Management, and ITSM platforms (ServiceNow required)

Requisition ID: 601548

Minimum Salary: $122100 

Maximum Salary: $232000 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.