Senior Product Complaint Analyst

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.           

About the role:

Works in a fast-paced environment to analyze customer complaints for the Electrophysiology Complaint Management Center (CMC), determine regulatory reportability and coordinate activities with internal, field and end-use customers. This role is responsible for adherence to Good Manufacturing Practices (GMPs), proper complaint handling in accordance with the Code of Federal Regulations (CFR) and other applicable governmental regulations. The role communicates event investigation results through regulatory reports and written communications, as appropriate.

Boston Scientific was recognized as a Glassdoor Best Place to Work in 2026, ranking No. 15 on the Top 100 list, reflecting the culture our employees experience every day.

Work model, sponsorship, relocation:

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

Your responsibilities will include:

• Applying clinical knowledge to review complaint communications and laboratory analyses, assign event coding, assess regulatory reportability and evaluate potential impacts on patient safety and business operations.

• Performing quality reviews and approving records to ensure accuracy and compliance.

• Working independently within company policies, guidelines and procedures while seeking guidance on complex or unprecedented issues.

• Participating in onboarding, training and continuous improvement initiatives.

• Providing constructive guidance and coaching to new or less experienced analysts, including actionable feedback that supports skill development and builds confidence.

• Solving problems of varying scope and complexity by applying existing solutions and exercising judgment and autonomy to develop new solutions based on experience.

• Leading and creating team engagement around continuous improvement goals for safety, quality, service, cost and space through the use of lean and operational excellence tools and best practices.

• Participating regularly in discussions and presentations in small-group meetings, logically presenting information to convey key messages.

• Leading small projects or project steps with manageable risks and resource requirements, as needed.

Qualifications:

Required qualifications:

• Bachelor’s degree or an equivalent combination of education and experience in lieu of a degree.

• Minimum of 5 years’ experience in medical device complaint processing and reporting.

• Self-motivated, goal-driven and results-oriented team player.

• Strong written and verbal communication skills.

• Excellent time management and organizational skills.

Preferred qualifications:

• Bachelor’s degree with a focus in biology, health sciences, biotechnology, engineering or a related field.

• Experience with SAS, Power BI or TrackWise applications.

• Experience reviewing scientific literature.
  
  

Requisition ID: 633449 

Minimum Salary: $ 71500 

Maximum Salary: $ 135800 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions.  This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement.  The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.