Senior Product Manager, Customer Engagement Strategy

Additional Location(s): US-MN-Arden Hills

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.       

About the role:

Seeking a strategic, collaborative, and results-driven Senior Product Manager to lead the US customer engagement downstream initiatives for our Electrophysiology (EP) Solutions franchise. This role will work closely with the US downstream marketing team to facilitate physician customer programs, webinars, and strategic commercial initiatives. This role requires someone who thrives in a fast-paced environment, embraces ambiguity, and can flex across both strategic and tactical priorities. This role will champion our customer engagement strategy focusing on FARAPULSE and our broader EP portfolio. They will also partner directly with physicians and will be required to communicate professionally and effectively.  

This is a hybrid position based out of our Arden Hills, MN location.

Your responsibilities will include:

• Oversee the FARAPULSE Future’s program and continue to evolve our innovation center offering to ensure we are providing highly engaging sessions for physicians to attend.
• Develop and execute webinars focused on relevant hot topics in the EP industry. Partnering with cross-functional marketing and med-ed partners.
• Stay informed about market trends, consumer insights, and competitive landscapes to inform customer engagement strategies.
• Represent the company at conferences, trade shows, and other industry events as needed
• Partner with regional and global marketing teams to share best practices and adapt customer engagement initiatives for local market markets, while maintaining strong alignment across geographies.
• Partner with upstream marketing and R&D on key KOL initiatives across the franchise
• Partner with content strategy to ensure alignment on the development for campaigns, conferences, sales tools, and customer engagements, ensuring alignment with business goals and consistency across promotional, educational, and KOL channels through integrated cross-functional planning.
• Build strong relationships with physicians to inform on the evolution of our downstream customer engagement strategy.  
• Coordinate downstream support at key conferences, innovation center visits and other customer engagement requests.
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Required qualifications

• Bachelor’s degree in marketing, communications, or healthcare
• 5+ years of experience in product management, marketing, or customer engagement roles.
• Proven success in leading cross-functional initiatives in a matrixed organization.
• Strong strategic thinking, communication (written and verbal), and stakeholder engagement skills.
• Experience with determining customer needs within medical device markets 
• Familiarity with healthcare, medical devices, or life sciences industries preferred.
• Ability to travel up to 30% of the time.

Preferred qualifications: 

• Advanced degree such as Master’s or MBA 
• Electrophysiology experience 
• Excellent communication and interpersonal skills 
• Demonstrated success supporting and/or managing complex projects 
• Demonstrated success working as an integral cross functional team member 
• Ability to develop clinical expertise in medical devices 
• Sales experience 
• Desire to work in a fast-paced, dynamic environment and ability to adapt to changing needs and priorities

Work Mode:
At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office in Arden Hills, MN at least three days per week.

Relocation Assistance:
Relocation assistance is available for this position.

Visa Sponsorship:
Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Requisition ID: 621737

Minimum Salary: $102100 

Maximum Salary: $194000 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.