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Senior Product Performance Analyst Job

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Date: Apr 16, 2019

Location: Arden Hills, MN, US, 55112

Company: Boston Scientific




Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.




About This Role:

The Senior Product Analyst analyzes customer complaints to determine which are regulatory reportable and coordinates activities with internal, field, and end use customers.  Responsible for adherence to Good Manufacturing Practices (GMPs) and proper complaint handling per the Code of Federal Register (CFR) and other governmental regulations.  Communicates event investigation results via regulatory reports and written communications, as appropriate.



Your Responsibilities Will Include:

  • Review complaint communications and assess for regulatory compliance, reportability, and potential impact to patient safety and business operations.
  • Apply clinical knowledge, as related to product application, to evaluate identified complaints.  Investigate complaints by gathering sufficient data from clinical staff, field representatives, internal employees, and laboratory analysis.
  • Establish regulatory reportability decisions using event investigation and regulatory decision models.
  • Participate in development and modification of these decision models with changes in product advances/therapies to uphold consistent compliance with government-mandated regulations.
  • Write Medical Device Reports (MDRs), MedWatch, Vigilance, and other regulatory reports, ensuring timely transmission to the appropriate regulatory authorities.
  • Apply codes to events to facilitate product performance records.  Review coding and investigations with engineering, laboratory, and other internal staff.
  • Compose written communications detailing the clinical observation, investigation and/or product analysis, and corrective actions, as applicable, to physician and other end use customers.  Communications include determination/eligibility for warranty credit or unreimbursed medical payments.



What We're Looking For In You:

Minimum Qualifications

  • Bachelor’s of Science degree with 5-7 years of relevant experience
  • Master’s of Science degree with 3-5 years of relevant experience
  • Proficiency with computer application such as Microsoft Office (Excel, Word, Outlook,)
  • Excellent written and verbal communication skills are essential
  • Must be self-motivated, goal-driven and results-oriented team player

Preferred Qualifications

  • Prior experience with BSC CRM products
  • Hands-on experience in medical device complaint handling
  • Familiarity with medical device terminology
  • Familiarity with Anatomy/Physiology terminology
  • Critical thinking and good time management





About Us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.


Boston Scientific is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran


Requisition ID: 439303


Nearest Major Market: Minneapolis

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