Senior Quality Manager - Service Quality Engineering

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.           

About the role:  The Senior Quality Manager – Service Quality Engineering leads a global team of Service Quality Engineers responsible for ensuring that Boston Scientific’s capital and connected equipment products are designed, serviced, and supported to the highest standards of safety, quality, and reliability.

This role manages a team of 6–8 Service Quality Engineers who partner directly with all six Boston Scientific divisions and the Service Development Engineering (SDE) organization. Together, they drive the integration of service quality into product design, development, and post-market monitoring, ensuring that field performance insights continuously inform product and service improvement.

The Senior Manager will also collaborate closely with the Sr. Quality Manager – Business Process & Installation & Servicing (I&S) Steward to advance the maturity and effectiveness of global service processes. This leader will play a key role in building the capabilities, capacity, and culture needed to strengthen Boston Scientific’s service quality excellence worldwide.

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.

Your responsibilities will include:

Leadership and Team Management

• Lead, coach, and develop a team of 6–8 Service Quality Engineers supporting all BSC divisions and their respective service development projects.
• Build a high-performing, engaged, and collaborative team culture focused on technical excellence, accountability, and customer-centricity.
• Define clear priorities, allocate resources, and balance workload across multiple programs and divisions.
• Drive employee development plans that enhance systems thinking, problem solving, and quality leadership capabilities.

Product Service Quality Leadership

• Provide quality leadership for service development activities throughout the product lifecycle — from concept through sustaining engineering and post-market support.
• Ensure service readiness and reliability are considered during product design and transfer, and that service documentation, tools, and processes meet quality standards.
• Ensure appropriate review and approval of service-related deliverables such as Service Risk Analyses, Service Plans, FRUs, Service CAFs, and Service systems readiness.
• Support effective management of product field issues, signals, and CAPAs related to service performance.
• Facilitate data-driven decision-making by linking field performance data to design and service process improvements.

Cross-functional Collaboration

• Act as the primary Quality partner to the Service Development Engineering leadership team, ensuring alignment between service design, field reliability, and regulatory compliance.
• Collaborate with Divisional Quality, Post Market Quality and Regional Quality teams to share best practices, harmonize approaches, and ensure global consistency.
• Partner closely with the Sr. Quality Manager – Business Process & I&S Steward to strengthen the integration of product-specific service quality within the broader Installation & Servicing process.
• Build strong working relationships with leaders across R&D, Manufacturing, Regulatory, Field Service, and Commercial teams to enable quality-driven service innovation.

Capability and Culture Development

• Lead initiatives to build Service Quality Engineering capabilities including standardized tools, training, and technical frameworks.
• Champion the development of a learning culture focused on root cause analysis, risk management, and continuous improvement.
• Drive cross-functional quality maturity through coaching, mentoring, and alignment of key quality system processes.
• Foster a mindset of curiosity and collaboration within the Service Quality community, encouraging data sharing and best-practice exchange across divisions.

Process Maturity and Continuous Improvement

• • Partner with the I&S Steward and Business Process teams to enhance the effectiveness of the Service Quality and Installation & Servicing processes.
• Identify and implement process improvements to increase efficiency, reduce service-related nonconformances, and strengthen compliance.
• Monitor and report service-related quality metrics, including field reliability trends, CAPA effectiveness, and process health indicators.
• Ensure audit readiness for service-related quality processes and documentation.

Required Qualifications

• Bachelor’s in Engineering, Quality, or related technical discipline.
• Minimum 10 years of experience in Quality Engineering, Service Quality, or Product Development within a regulated industry (medical device preferred).
• Minimum of 4 years in people leadership roles managing technical teams.
• Demonstrated success in building and developing high-performing teams.
• Strong knowledge of Quality Systems (ISO 13485, FDA QSR, ISO 14971).
• Skilled in CAPA & risk management, and quality data analytics.

Preferred Qualifications

• Master’s degree in Engineering, Quality, or related technical discipline.
• Experience working in Capital Equipment or Operations Quality in Medical Device industry
• Strong track record of collaboration across global or multi-divisional organizations.
• Experience with product service readiness, reliability engineering, and post-market surveillance.
• Skilled in quality data analytics.
• Proficient in SAP, PLM, or related enterprise quality systems.
• Lean/Six Sigma or project management certification preferred.

Requisition ID: 618742 

Minimum Salary: $ 122100 

Maximum Salary: $ 232000 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions.  This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement.  The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.