Senior Remote Services Specialist

Additional Location(s): US-MN-Arden Hills

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

Senior Remote Services Specialist

About the role:
As a RhythmCARETM Senior Remote Services Specialist you will provide global industry-leading technical support to Boston Scientific field personnel, clinicians, patients, and other internal customers on our service technology products. Our mission is to deliver innovative solutions, technical insights and extraordinary patient care. This team is responsible for: providing global industry-leading technical and clinical support to Boston Scientific field personnel, clinicians, patients, and other internal customers. The RhythmCARETM Remote Services Team provides service to our customers by delivering real-time, on-demand clinical support via LATITUDE Consult and Heart Connect​, assisting in troubleshooting, problem-solving and assessment of product operation. 

This role is REMOTE.

The current opening is for coverage 10am – 7pm Central Time.

Your responsibilities will include:

• Provide 24x7 global industry-leading technical support to customers via multiple communication pathways (phone, fax, email, etc.).
• Utilize extensive product knowledge, advanced troubleshooting skills, and thorough understanding of clinical applications to analyze and assess product operation and make recommendations for optimal product management.
• Educate, support, and train customers through phone consultation, training programs, written correspondence, and general field assistance.
• Document and evaluate customer inquiries, comments, and concerns.
• Achieve and maintain proficiency in market-released and future products. 
• Achieve and maintain a working knowledge of clinical product operation.
• Create relevant technical publications and reference materials.
• Participate in pre-market-release technical evaluation of products.
• Maintain up-to-date general industry knowledge, including current Investigational studies and preliminary results.
• Demonstrate leadership and provide training to less experienced staff, and mentor new employees.
• May perform additional individual contributor tasks.

 
What we’re looking for in you:
Minimum Qualifications/Requirements

• Prior experience as a Boston Scientific Sales Representative or Field Clinical Representative/Specialist (FCR/FCS)
• Bachelor’s degree or a minimum of 5 years of direct experience
• Technical experience with LATITUDE Consult and/or Heart Connect products
• Demonstrated record of strong technical problem solving and a focus on advocating for and empathizing with our patients
• Strong communication (written and verbal) skills.

Requisition ID: 596696

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran’s status, age, mental or physical disability, genetic information or any other protected class.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.