Senior Service Development Engineer

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.           

Senior Service Development Engineer

About the Role:

At Boston Scientific, the Senior Service Development Engineer provides technical service leadership and support for capital equipment products and the associated service infrastructure. This role partners with Product Development Team, Service Quality, Manufacturing, Marketing, and other internal and external stakeholders to ensure products are designed for supportability, serviceability, reliability, and effective lifecycle management. As a service subject matter expert and core team representative, this position defines service requirements, develops scalable global service programs, supports product changes throughout the lifecycle, and leads the establishment of service infrastructure for new and updated capital equipment. The role also develops and implements end-of-life service strategies and provides project management leadership for service-related initiatives. This is a dynamic, highly collaborative role that requires strong initiative, adaptability, and the ability to operate effectively in a fast-paced environment. The successful candidate will balance multiple concurrent projects, planned deliverables, and emerging technical and service needs while maintaining momentum, quality, and alignment across cross-functional teams.

Work model, sponsorship, relocation:

At Boston Scientific, we value collaboration and synergy. This is an on site role requiring employees to work at our Arden Hills, Minnesota, location five days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

Your Responsibilities Include:

• Champion the Boston Scientific Quality Policy by building quality into all aspects of work and maintaining compliance with applicable quality and training requirements.
• Serve as the Service engineering representative on project core teams for assigned products and programs.
• Partner with design engineers and cross-functional teams to identify, investigate, and implement solutions to product and service issues.
• Define and provide product service requirements and serviceability inputs to the product design and development process.
• Drive design-for-service principles to enable effective field and depot serviceability, maintainability, and repairability.
• Develop, document, and implement service plans, service requirements, and supporting processes for new and existing products.
• Lead the escalation, investigation, and resolution of highly complex or unique field service issues.
• Own and drive product NCEP activities for assigned products, ensuring timely investigation, cross-functional alignment, documentation, and closure; support Corrective and Preventive Action (CAPA) activities by providing  service and product expertise, contributing to root cause analysis, and supporting implementation and effectiveness of corrective actions.
• Assess and support product changes throughout the product lifecycle to ensure continued service readiness and supportability.
• Monitor and analyze product reliability and service performance metrics, identify trends and emerging risks, and present actionable insights and recommendations to leadership to support product quality, reliability, and       lifecycle decisions.
• Collaborate with cross-functional teams to develop service training requirements, training materials, and delivery plans; field service documentation; in-house and field service tools; technical support requirements, tools, and training; call center processes and information systems; and processes and designs that enable the proposed service model.
• Develop and implement end-of-life service strategies and programs for capital equipment.
• Provide project management leadership to establish and implement service support infrastructure for new and updated capital equipment offerings.
• Effectively manage multiple concurrent projects, technical priorities, and emerging service needs while collaborating across functions to navigate changing priorities, resolve obstacles, and deliver against quality, timeline, and business objectives.

What We're Looking For:

Required Qualifications:

• Bachelor's degree in Electrical Engineering, Biomedical Engineering, or a related engineering discipline; or an equivalent combination of education and relevant experience.
• 5+ years of relevant experience with a bachelor's degree, or 3+ years of relevant experience working in a regulated industry with a master's degree.
• Technical service experience supporting capital equipment, or experience in capital equipment engineering and/or R&D.
• Project management experience, including the ability to coordinate cross-functional activities and deliver against project requirements.
• Demonstrated experience successfully driving process improvements and implementing effective solutions.
• Ability and willingness to travel domestically and internationally approximately 10-20% of the time.

Preferred Qualifications:

• Field engineering or field service experience
• Formal training or certification in Six Sigma, Lean, and/or Project Management
• Technical service experience supporting capital equipment in the medical device industry

Requisition ID: 633488 

Minimum Salary: $ 85000 

Maximum Salary: $ 161500 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions.  This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement.  The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.