Service Materials Specialist

Work mode: Onsite

Onsite Location(s):

Arden Hills, MN, US, 55112

Additional Location(s): N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Service Materials Specialist

About the Role:

At Boston Scientific, the Service Materials Specialist position is part of a rapidly growing global organization that is responsible for installing Capital Equipment in hospitals and supporting customers by providing Preventive Maintenance, Upgrades and Repairs as required. Key aspects of this role are planning, procurement, documentation, and issue resolution related to service materials such as special tools, test and measurement equipment, field replaceable units and service disposables. The position will ensure service materials are accurately forecasted, planned, procured, delivered, and properly documented within the quality system. Additionally, the role is responsible for reporting any challenges or concerns to management and global technical services counterparts as applicable, as well as driving process improvements and issue resolutions to ensure reliable and efficient service operations for the business.

Your Responsibilities Include:

Support the planning and organization of service materials needed to perform installation and service activities
Responsible for essential documentation meeting internal quality system requirements for calibration specifications and records traceability of service materials, and issue resolution
Analyze component availability and inventory
Procures required service materials through established purchasing processes, collaborating with internal supply chain and sourcing teams
Execute and expedites service material preparation, shipment and delivery to service engineers globally
Prepares, investigates and distributes requested financial data on service materials
Coordinate with the calibration team to ensure test and measurement equipment is returned from multiple regions per established calibration requirements
Partner with the service development engineering teams and supply chain planners to align service material availability with field demand for new product launches/acquisitions
Collaborate with the training team to procure and compile tool kits and any demonstration equipment required for field service training courses
Offers occasional support of the sales operations with related tools and equipment programs
Support FSEAI (Field Service Engineer Assigned Inventory) replenishment, cycle counting, reconciliation and corrections that are resulting from these activities per internal financial and quality requirements
Provide issue resolution related to calibration through NCEP / CAPA system and drives improvement through VIP system

What We’re Looking For:

Required Qualifications:

Higher vocational education or equivalent experience working in a medical device industry, or similarly regulated environment
1+ years of experience working in a role supporting sales and/or service operations
Relevant experience working with quality and/or business systems
Excellent written and verbal communication skills
Fluent in English

Preferred Qualifications:

Associate or bachelor’s degree preferred
Experience working in a field service organization, material handling, inventory management, procurement, global operations or distribution environments
Experience in SAP, Salesforce, BMRAM and/or Ariba

Requisition ID: 628426

Minimum Salary: $51000

Maximum Salary: $96900

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Nearest Major Market: Minneapolis
Job Segment: Supply Chain, CAPA, Social Media, Field Service, Procurement, Operations, Marketing, Management, Manufacturing

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